Walk-in | Virtual interview 51k CTC | US Banking US Process | HR POOJA

Ienergizer; Delhi; On-site; INR 487,000 - 659,000; Full time

Job summary

iEnergizer is hiring Customer Support Executives for its US Banking process. The role involves handling inbound customer calls and chat interactions from US banking customers, understanding their concerns, and providing accurate resolutions related to banking cards, disputes, fraud concerns, and other account-related queries.

Join at Noida, A-37 Sector 60, with Work From Office setup and 24/7 rotational shifts. Interview will be virtual; joining is immediate for suitable candidates.

Qualifications

• Minimum 6 months of experience in an International BPO is mandatory.
• Excellent English communication skills.
• Good customer-handling and problem-solving abilities.
• Comfortable handling both voice and chat interactions.
• Willingness to work in 24/7 rotational shifts.
• Freshers also can apply.

Responsibilities

• Handle inbound customer calls and chat interactions related to US banking services.
• Resolve customer queries concerning debit/credit card issues, declined transactions, blocked cards, and card-related concerns.
• Assist customers with transaction disputes, unauthorized transactions, and suspected fraud-related concerns by following the prescribed verification and escalation procedures.
• Guide customers through card security procedures, transaction verification, and dispute-registration processes.
• Handle account-related inquiries and provide accurate information after completing the required customer verification.
• Register complaints, document customer interactions, and maintain accurate records in the CRM system.
• Escalate complex or suspicious transactions to the appropriate team according to company policies.
• Maintain professional communication, customer confidentiality, and compliance with banking security procedures.
• Meet assigned productivity, quality, customer satisfaction, and turnaround-time targets.

Skills

International BPO experience

Excellent English

Voice and chat handling

Tools

CRM system

Job description

Hiring for US Voice Process

Sector-51K CTC

Contact Person- Pooja Bhardwaj

Company: iEnergizer

Process: US Banking Inbound Voice & Chat

Location: A-37, Sector 60, Noida (Gate No. 2)

Work Mode: Work From Office (WFO)

Interview Mode: Virtual

Joining: Immediate Joiners Only

Salary & Benefits

CTC: 51,350 per month

In-Hand Salary: 37K per month

Working Days: 5 days a week

Shift: 24/7 rotational shifts

Weekly Offs: Rotational

Cab Facility: Not available

Job Overview

iEnergizer is hiring Customer Support Executives for its US Banking process. The role involves handling inbound customer calls and chat interactions from US banking customers, understanding their concerns, and providing accurate resolutions related to banking cards, disputes, fraud concerns, and other account-related queries.

Roles & Responsibilities

• Handle inbound customer calls and chat interactions related to US banking services.
• Resolve customer queries concerning debit/credit card issues, declined transactions, blocked cards, and card-related concerns.
• Assist customers with transaction disputes, unauthorized transactions, and suspected fraud-related concerns by following the prescribed verification and escalation procedures.
• Guide customers through card security procedures, transaction verification, and dispute-registration processes.
• Handle account-related inquiries and provide accurate information after completing the required customer verification.
• Register complaints, document customer interactions, and maintain accurate records in the CRM system.
• Escalate complex or suspicious transactions to the appropriate team according to company policies.
• Maintain professional communication, customer confidentiality, and compliance with banking security procedures.
• Meet assigned productivity, quality, customer satisfaction, and turnaround-time targets.

Eligibility Criteria

• Minimum 6 months of experience in an International BPO is mandatory.
• Excellent English communication skills.
• Good customer-handling and problem-solving abilities.
• Comfortable handling both voice and chat interactions.
• Willingness to work in 24/7 rotational shifts.

Freshers also can apply.

Interview & Joining Details

Interview Mode: Virtual

Joining: Immediate joiners only

Work Location: Ienergizer, A-37, Sector 60, Noida, Gate No. 2

Work Arrangement: Work From Office

Contact Person - HR POOJA BHARDWAJ

Contact Details - 7678370584