US Outbound Voice Process

SkySun; Mohali; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Incentives up to ₹15,000/month

Quarterly bonus up to ₹40,000

Job summary

SkySun is hiring an Inside Sales Executive Outbound (US Process) in Mohali, on-site. The role focuses on high-volume outbound calls to US homeowners, qualifying prospects and handing them to the SDR team with a warm transfer.

The ideal candidate has at least 1 year in outbound sales, with strong English and objection handling skills. In this position you will meet daily KPI targets, log outcomes in the CRM, and participate in coaching sessions to refine techniques.

Qualifications

• Minimum 1 year in outbound sales, telemarketing, cold calling, or appointment setting.
• Strong English language skills (C1 level) with clear pronunciation.
• No freshers; graduates with sales aptitude are preferred.
• Experience with US outbound processes is a plus.

Responsibilities

• Make a high volume of outbound calls to US-based prospects daily using approved scripts.
• Qualify prospect interest and determine fit within initial talking points.
• Perform warm transfers to the SDR/Appointment Setter with accurate handoff notes.
• Achieve or exceed KPIs for call volume, transfers, talk time, and appointments.

Skills

Outbound sales

Lead generation

Cold calling

CRM logging

KPI driven

English proficiency

Tools

CRM software

Job description

Inside Sales Executive Outbound (US Process)

Department: US Outbound Sales Opener (Cold Calling / Lead Generation)

Location: Mohali, Punjab On-site / Office-based

Experience: Minimum 1 year in outbound sales, cold calling, or appointment setting.

Incentives - (up to 15,000/month)

Quarterly Earning potential as Bonus + Incentives - (up to 40,000/quarter)

Working Days: 5 days/week with rotational offs

English Level: Advanced

About the Role-

As an Opener, you are the first voice a US homeowner hears every appointment on the calendar starts with your call.

Your one job is a qualified, live transfer to an SDR (Appointment Setter). You'll spark interest, confirm basic fit, and hand the homeowner off warm, informed, and ready for the next conversation.

This is a high-volume, high-skill calling role. Solar prospects are more sceptical and better-informed than a typical cold-call lead, so the role demands sharp objection handling and disciplined compliance, not just call volume.

Key Responsibilities

• Outbound Calling: Make a high volume of outbound calls to US-based prospects daily, using approved scripts, tonality, and pacing.
• Prospect Engagement & Qualification: Qualify prospect interest within the first 3090 seconds of the call.
• Objection Handling: Handle common objections confidently and professionally, adapting tone and approach in real time rather than relying solely on scripted responses.
• Warm Transfers: Warm-transfer qualified leads to the Appointment Setting team in real time, with an accurate handoff summary.
• KPI Ownership: Consistently meet or exceed targets for call volume, qualified transfers, talk time, Appointments booked, Quality and conversion rate.
• CRM Discipline: Log every call outcome accurately and immediately in the CRM.
• Coaching Participation: Attend daily coaching, feedback sessions, and role-plays, and apply feedback on the next call.
• Log Accurately: Capture call outcomes and qualification details in the CRM immediately and honestly.
• Hit the Scoreboard: Consistently meet daily and weekly KPI targets
• Show Up for Coaching: Attend mandatory pre-shift huddles and daily coaching, and apply feedback on the very next call.

Required Experience & Skills-

Experience

• No Freshers, Minimum 1 year in outbound sales, telemarketing, cold calling, or appointment setting. Prior experience in credit card collections, retentions, or insurance cold-calling experience is a strong plus. Graduates with exceptional English and sales aptitude is a prerequisite.

Communication

• C1-level English: strong grammar, clear pronunciation, and the confidence to hold a natural, persuasive conversation with a US customer not just read a script.

Core Sales Skills

• Strong, adaptable objection handling able to listen for the real concern behind a no and respond credibly, not just recite a rebuttal line.
• Ability to stay focused and composed in a fast-paced, KPI-heavy, high-rejection environment.
• Coachable and disciplined applies feedback immediately and consistently.
• Ability to multitask and think quickly during live calls.
• Demonstrated ability to stay composed and persuasive under repeated rejection.
• Comfortable navigating skepticism specific to solar (pricing, past bad experiences, “too good to be true” savings claims, roof concerns).

Soft Skills

• Conflict management, patience, and empathy.
• Active listening and a problem-solving mindset.
• Ownership mentality — treats KPIs as personal targets, not just numbers to hit.
• Coachable and disciplined — applies feedback from daily huddles immediately.