US Onboarding Coordinator

Randstad; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Randstad is seeking a dedicated professional to drive performance reporting and insights. The role focuses on QA checks for employee transactions, tracking team metrics, and assisting staffing needs within the department.

You will collaborate with Human Resources to recruit, interview, and hire, while guiding staff through onboarding and development. Leveraging Agile, Lean, Six Sigma practices and advanced analytics, you will forecast trends, improve workflows, and automate processes.

Responsibilities

• Perform quality assurance checks on employee transactions
• Review and analyze team metrics to improve service center operations
• Assist manager with staffing levels for the department
• Work with HR to recruit, interview, select, hire, and employ appropriate staff
• Provide oversight and direction to employees per policies
• Coach, mentor and develop staff, including onboarding and career planning
• Lead staff with performance management and development processes
• Communicate organization information via meetings and email
• Foster teamwork and resolution of conflicts while embracing diversity
• Provide excellent customer service by responding to inquiries and resolving issues
• Oversee special projects and other duties as needed
• Apply Agile methodologies and Lean/Six Sigma practices to improve workflows
• Leverage analytics and AI to forecast trends and automate processes
• Map workflows, document procedures, and recommend improvements
• Track action items and coordinate with stakeholders for deliverables
• Support implementation of new tools and reporting enhancements

Skills

Process improvement

Lean Six Sigma

Analytics

Data visualization

Tools

GHR

Lawson

ATS

PreCheck

OC Tool

Case Management

Outlook

Job description

Performance Reporting & Insights

• Perform quality assurance checks on employee transactions
• Review and analyze team metrics on an ongoing basis to help continuously improve service center operations
• Assist manager with staffing levels for the department
• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to employees in accordance with the organization's policies and procedures
• Coach, mentor and develop staff, to include overseeing new employee onboarding and providing career development planning and opportunities.
• Lead staff using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, and regular interpersonal communication.
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
• Provide excellent customer service by responding to online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer.
• Oversee special projects and other duties as needed.

Operational Support & Process Improvement

• Applies Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other frameworks, to evaluate workflows, identify inefficiencies and root causes, prioritize opportunities, and implement sustainable process and service delivery improvements.
• Leverages advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, visualization), artificial intelligence (AI), and emerging technologies to forecast trends, generate actionable insights, automate and streamline processes, expand self-service capabilities, and identify innovative solutions that enhance the employee, candidate, and HR user experience.
• Map current workflows, document procedures, and recommend improvements that reduce manual effort and improve cycle time, quality, or service.
• Track operational action items, follow through on open issues, and coordinate with stakeholders to ensure timely completion of deliverables.
• Support implementation of new tools, reporting enhancements, process controls, or business initiatives through testing, documentation, and adoption activities.

Cross-Functional Partnership

• Partners with Staff, COEs, ITG, Talent Acquisition, HRIS, HR Business Partners, Managers, Employees, and other HROC Service Group leaders.

Data Quality, Governance & Compliance

• WillutilizeGHR, Lawson, ATS, PreCheck, OC Tool, Case Management, Outlook Mailboxes and adhere to internal policies, confidentiality standards, and documentation requirements while handling business information and sensitive data.
• Contribute to a culture of continuous improvement, accountability, and customer-focused execution.