US Collections Team Leader

SHARDA CONSULTANCY SERVICES; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Haryana seeks a motivated US Collections Team Leader to manage a team of collection agents in an international BPO setting. You will oversee US collections processes, drive performance, and implement strategies to improve collection rates.

The role requires strong leadership, excellent communication, and in-depth knowledge of US collections practices and regulations to meet targets and ensure compliance.

Qualifications

• Must have proven team-leadership experience in collections, preferably in an international BPO.
• Strong knowledge of US collection practices and regulations.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve targets.
• Strong analytical and problem-solving abilities.
• Experience using collection software and tools.

Responsibilities

• Lead and manage a team of collection agents, providing guidance and training to ensure high performance and policy compliance.
• Oversee the US collections process, ensuring targets are met and accounts are managed effectively.
• Develop and implement strategies to improve collection rates and reduce outstanding debts.
• Monitor team performance metrics and provide regular feedback to team members.
• Collaborate with other departments to resolve issues and improve customer satisfaction.
• Stay updated on industry trends and changes in regulations related to US collections.

Skills

Team leadership

US collections knowledge

Communication

Motivation & coaching

Analytical skills

Tools

Collection software

Job description

We are seeking a motivated and experienced US Collections Team Leader to join our dynamic team in Haryana. The ideal candidate will have a strong background in collections, particularly within the US market, and will be responsible for leading a team of collection agents in an international BPO setting. This role requires excellent leadership skills, a deep understanding of US collection processes, and the ability to drive performance and achieve targets.

Key Responsibilities:

• Lead and manage a team of collection agents, providing guidance, support, and training to ensure high performance and compliance with company policies.
• Oversee the US collections process, ensuring that all accounts are managed effectively and that targets are met.
• Develop and implement strategies to improve collection rates and reduce outstanding debts.
• Monitor team performance metrics and provide regular feedback to team members.
• Collaborate with other departments to resolve issues and improve overall customer satisfaction.
• Stay updated on industry trends and changes in regulations related to US collections.

Required Skills:

• Proven experience as a team leader in a collections environment, preferably in an international BPO.
• Strong knowledge of US collection practices and regulations.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve goals.
• Strong analytical and problem-solving skills.
• Proficient in using collection software and tools.