Collection Manager

Neu Money; Bengaluru; Hybrid; INR 7,626,310 - 11,439,465; Full time

Job summary

Neu Money is seeking an experienced US collections leader to grow our collections operation in India. This leadership role will focus on building an elite team, managing daily operations, and improving recovery outcomes.

The ideal candidate has extensive experience in first-party US credit card collections and will be responsible for recruiting, coaching, and overseeing a dedicated collections team. This position allows for flexible location within India.

Qualifications

• Extensive experience in first-party US credit card collections.
• Experience managing or leading collections teams.
• Strong familiarity with US collections compliance landscape.

Responsibilities

• Scout and secure an office space in your city.
• Recruit and hire a small team of elite US collections agents.
• Manage the team day-to-day.

Skills

US collections compliance knowledge

Leadership

Coaching skills

Conflict resolution

Job description

Neu Money is pioneering a fair and transparent approach to credit building, creating opportunities for individuals to achieve financial stability and growth. We strive to empower those who are underserved, rebuilding, or new to the financial system by offering accessible financial tools. With a diverse and global team, Neu Money is dedicated to inclusivity and innovation. Our mission is to ensure credit-building becomes an opportunity for everyone, not a barrier. Join us in shaping the future of financial empowerment.

Overview

We are looking for an experienced US collections leader to take ownership of and grow our existing collections operation in India. This role will build out a small, elite team of collectors, establish a dedicated workspace, and drive significant improvements in recovery outcomes.

This role is open across multiple cities. We are hiring the best leader regardless of location, and the team will be built in whichever city our chosen candidate is based. Reports directly to the Chief Risk Officer.

Responsibilities

• Scout and secure an office space in your city to serve as the team's base of operations
• Recruit and hire a small team of elite US collections agents
• Manage the team day-to-day, including coaching, performance management, and call quality assurance
• Take ownership of existing scripting, dialer configuration, and contact strategy
• Handle escalated customer situations
• Primary KPI will be pickup-to-payment conversion rate

Experience & Requirements

• Extensive experience in first-party US credit card collections
• Experience managing or leading collections teams
• Strong familiarity with US collections compliance landscape
• Comfortable operating independently with minimal oversight
• Must work US hours