US Collections Telecaller

Labtor Solution; Greater Noida; On-site; INR 180,000 - 240,000; Full time

Job summary

Labtor Solution in Greater Noida West is seeking a US Collections Telecaller with 0-1 year experience to join our team. You will handle inbound and outbound calls to resolve outstanding accounts and negotiate settlements with customers.

You should communicate clearly, maintain records, and collaborate with internal teams to improve recovery outcomes. This role offers an opportunity to learn US collection regulations and work in a fast-paced environment.

Qualifications

• 0–1 year of experience in US collections or customer debt recovery.
• Strong communication and negotiation abilities.
• Familiarity with CRM software and telephony platforms.
• Ability to work independently and as part of a team.
• Knowledge of US debt collection regulations is a plus.

Responsibilities

• Handle inbound and outbound calls to resolve outstanding accounts receivable.
• Negotiate payments and settlements with customers to maximize recoveries.
• Identify customer needs and provide timely resolutions while maintaining records.
• Maintain accurate notes on interactions and update payment statuses.
• Collaborate with internal teams to coordinate collection efforts and improve strategies.

Skills

Communication skills

Negotiation

CRM tools

Telephony systems

Analytical skills

Teamwork

Tools

CRM software

Telephone systems

Job description

We are looking for a highly motivated and results-driven US Collections Telecaller to join our team in Greater Noida West. The ideal candidate should have 0-1 years of experience.

Roles and Responsibilities :

• Handle inbound and outbound calls from clients and vendors to resolve outstanding accounts receivable issues.
• Utilize effective communication skills to negotiate payments and settlements with customers.
• Identify and address customer needs, providing timely solutions to minimize debt and maximize recoveries.
• Maintain accurate records of all interactions with customers, including call notes and payment status updates.
• Collaborate with internal teams to ensure seamless coordination of collection efforts.
• Stay updated on industry trends and best practices to continuously improve collection strategies.

Job Requirements :

• Strong understanding of the collections process, including debt recovery principles and techniques.
• Excellent communication and negotiation skills, with the ability to work effectively in a fast-paced environment.
• Proficiency in using computer systems and software applications, such as CRM tools and telephony systems.
• Ability to work independently and as part of a team, demonstrating strong problem-solving and analytical skills.
• Familiarity with US-based regulations and laws related to collections and debt recovery is an asset.
• Strong attention to detail, with a focus on delivering high-quality results and meeting performance metrics.