US Collections Team Leader

SHARDA CONSULTANCY SERVICES; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Uttar Pradesh is seeking a dedicated US Collections Team Leader to guide a growing team within a dynamic BPO setting. The role focuses on leading agents, maintaining quality, and driving targets across US processes.

The ideal candidate will have strong leadership, excellent communication, and data-driven decision skills to improve performance and customer outcomes in an international environment.

Qualifications

• Strong knowledge of US collections processes and regulations.
• Experience in managing teams within an international BPO environment.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Lead and manage a team of collections agents, providing guidance, support, and training to ensure high performance and adherence to company policies.
• Oversee the US collections process, ensuring compliance with relevant regulations and best practices.
• Monitor team performance metrics and implement strategies to improve efficiency and effectiveness in collections.
• Collaborate with other departments to resolve issues and enhance the overall customer experience.
• Conduct regular team meetings to discuss performance, share updates, and motivate team members.
• Analyze data and prepare reports on collections performance, identifying trends and areas for improvement.

Skills

US collections

Team management

BPO operations

Communication

Data analysis

Job description

We are seeking a dedicated and experienced US Collections Team Leader to join our dynamic team in Uttar Pradesh. The ideal candidate will have a strong background in US collections and international BPO processes, with proven experience in team handling. This role is crucial for ensuring the efficiency and effectiveness of our collections operations, and the successful candidate will play a key role in driving performance and achieving targets.

Key Responsibilities

• Lead and manage a team of collections agents, providing guidance, support, and training to ensure high performance and adherence to company policies.
• Oversee the US collections process, ensuring compliance with relevant regulations and best practices.
• Monitor team performance metrics and implement strategies to improve efficiency and effectiveness in collections.
• Collaborate with other departments to resolve issues and enhance the overall customer experience.
• Conduct regular team meetings to discuss performance, share updates, and motivate team members.
• Analyze data and prepare reports on collections performance, identifying trends and areas for improvement.

Required Skills

• Strong knowledge of US collections processes and regulations.
• Experience in managing teams within an international BPO environment.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Strong problem-solving skills and attention to detail.

If you are a motivated leader with a passion for collections and team management, we encourage you to apply for this exciting opportunity. Join us in making a difference in the collections landscape and driving success for our organization.