US/Canada Voice Collections Executive

Vrinda International; Mumbai; On-site; INR 4,000,000 - 5,714,000; Full time

Job summary

Vrinda International is seeking a US/Canada Voice Collections Executive to join its IT Services team. You will manage the recovery of overdue accounts and maintain positive relationships with North American clients through effective verbal communication.

You will execute strategic negotiation tactics to secure payment commitments while upholding high standards of customer service across the US/Canada market.

Qualifications

• Minimum of one year of hands-on experience in voice-based collections for US/Canada.
• Proven ability to negotiate effectively and solve complex problems under pressure.
• Strong proficiency in customer relationship management and building rapport with clients.
• Excellent verbal communication skills with a clear, professional tone suitable for cross-cultural interactions.
• Demonstrated experience in handling voice processes and managing customer communications.
• Track record of successfully following up on payments and recovering overdue accounts.

Responsibilities

• Conduct outbound voice calls to clients in the US and Canada to discuss outstanding balances and arrange payment schedules.
• Utilize advanced negotiation techniques to resolve disputes and recover funds from delinquent accounts.
• Manage and maintain strong customer relationships by addressing concerns professionally and empathetically.
• Provide clear verbal communication regarding account status, payment options, and company policies.
• Follow up persistently on overdue payments to minimize financial loss and improve collection rates.
• Respond to customer inquiries related to billing and account history with accuracy and efficiency.
• Document all interactions and update account records with agreed-upon payment commitments.

Skills

Voice collections experience

Negotiation skills

CRM proficiency

Verbal communication

Tools

CRM software

Job description

Job Description

US/Canada Voice Collections Executive

Summary

We are seeking a dedicated professional to join our IT Services team as a US/Canada Voice Collections Executive. In this pivotal role, you will be responsible for managing the recovery of overdue accounts and maintaining positive client relationships through effective verbal communication. The position focuses on executing strategic negotiation tactics to secure payment commitments while ensuring a high standard of customer service for our North American client base.

Responsibilities

• Conduct outbound voice calls to clients in the US and Canada to discuss outstanding balances and arrange payment schedules.
  
• Utilize advanced negotiation techniques to resolve disputes and recover funds from delinquent accounts.
  
• Manage and maintain strong customer relationships by addressing concerns professionally and empathetically.
  
• Provide clear verbal communication regarding account status, payment options, and company policies.
  
• Follow up persistently on overdue payments to minimize financial loss and improve collection rates.
  
• Respond to customer inquiries related to billing and account history with accuracy and efficiency.
  
• Document all interactions and update account records with agreed-upon payment commitments.
  

Requirements

Requirements:

• Minimum of one year of hands-on experience in voice-based collections, specifically within the US or Canadian market.
  
• Proven ability to negotiate effectively and solve complex problems under pressure.
  
• Strong proficiency in customer relationship management and building rapport with clients.
  
• Excellent verbal communication skills with a clear, professional tone suitable for cross-cultural interactions.
  
• Demonstrated experience in handling voice processes and managing customer communications.
  
• Track record of successfully following up on payments and recovering overdue accounts.