US Benefits Health & Welfare (Associate / Sr. Associate)

Sutherland; Chennai District; On-site; INR 550,000 - 800,000; Full time

Job summary

Sutherland in Chennai, India, seeks an Analyst Compensation & Benefits Operations to manage employee benefits and compensation transactions in a US-focused shared services setup. You will ensure compliance with US regulations and act as a SME for process improvements.

The role requires attention to detail, the ability to handle complex cases, and collaboration with payroll and vendors. Location is Chennai (Work from Office) with US Night shift and 1–6 years of experience.

Qualifications

• Graduate in any discipline.
• 2–7 years in HR Operations / Compensation & Benefits / Shared Services.
• Good understanding of U.S. Benefits and Compensation lifecycle.

Responsibilities

• US Benefits Life cycle (Health, Dental, Vision, Life, COBRA 401K).
• Manage enrollments, terminations, and QLEs.
• Maintain and validate employee benefits & pay data.
• Coordinate with payroll for pay-impacting changes.
• Handle moderately complex cases independently.
• Ensure compliance with HIPAA, IRS, and client policies.
• Support reporting and performance metrics.
• Act as SME for process-related queries.

Skills

Attention to detail

Analytical thinking

Case management tools

Communication

Prioritization

Education

Graduate in any discipline

Tools

Workday

Google Suits

Microsoft Excel

Job description

Role Overview

As an Analyst Compensation & Benefits Operations, you will be responsible for independently managing employee benefits and compensation transactions in a shared services environment supporting U.S employees. This role requires strong process knowledge, attention to detail, and the ability to handle complex cases while ensuring compliance with client policies and U.S regulatory requirements. You will also act as a process SME for specific scenarios and support continuous improvement initiatives.

Location: Chennai, India (Work from Office)

Shift: US Night (5 Days a week)

Experience: 1 - 6 Years

Region Supported: United States (US)

Key Responsibilities

• US Benefits Life cycle (Health, Dental, Vision, Life, COBRA 401K,)
• Manage enrollments, terminations, and QLEs
• Maintain and validate employee benefits & pay data
• Managing and having a understanding of Annual enrollment and call employee for any query related update.
• Execute compensation changes (Salary Change, Promotion, Incentives, Commissions)
• Manage end-to-end tickets within SLA
• Resolving employee queries with accuracy
• Handle moderately complex cases independently
• Ensure high-quality employee experience
• Perform data validation in Workday and vendor systems
• Conduct quality checks for error-free processingInvestigate discrepancies and support root cause analysis
• Identify recurring issues and suggest improvements
• Ensure compliance with HIPAA, IRS, and client policies
• Maintain confidentiality of employee data
• Coordinate with payroll for pay-impacting changes
• Liaise with vendors for issue resolution
• Support reporting and performance metrics
• Act as SME for process-related queries
• Contribute to SOP updates and process improvements

Qualifications

• Education: Graduate in any discipline
• Experience: 2 - 7 years in HR Operations / Compensation & Benefits / Shared Services
• Domain Expertise: Good understanding of U.S. Benefits and Compensation lifecycle

Tools & Systems

• Workday
• Google Suits
• Microsoft Excel

Core Skills

• Strong attention to detail and accuracy
• Analytical thinking and problem-solving skills
• Experience in case management tools
• Effective communication and stakeholder handling
• Ability to manage multiple priorities independently

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