US Banking Voice - Gurugram

Next Level Business Services Inc.; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Cab facility

Complimentary meals

Job summary

Next Level Business Services Inc. in Gurugram (WFO) is hiring for CUS Banking Support – International Voice. The role requires 2–9 years of experience in International Voice / Inbound BPO, with exceptional verbal English and strong skills in query resolution, escalation handling, and SLA management.

The position asks for readiness to work 24x7 rotational US shifts; transport is provided (cab) and meals are complimentary. Join a premium banking voice process focusing on high-end financial support.

Qualifications

• Experience: 2-9 years in International Voice / Inbound BPO.
• Communication: Exceptional verbal English
• Skills: Expert in Query Resolution, Escalation Handling, and SLA Management.
• Availability: Comfortable with 24*7 Rotational Shifts (US Time zone).

Responsibilities

• Manage international client interactions with excellence.
• Handle inbound banking-related queries and provide accurate resolutions.
• Ensure adherence to SLA and escalation processes when required.

Skills

Query Resolution

Escalation Handling

SLA Management

Verbal English

Job description

CUS Banking Support | International Voice | Immediate Joiner

Location: Gurugram(WFO)

Transport: Both-side cab facility.

Benefits: Complimentary Meals

Join a premium US Banking Voice Process focusing on high-end financial support. We are looking for articulate, sophisticated communicators who can manage international client interactions with excellence.

Experience: 2 - 9 Years in International Voice / Inbound BPO.

Communication: Exceptional verbal English

Skills: Expert in Query Resolution, Escalation Handling, and SLA Management.

Availability: Must be comfortable with 24*7 Rotational Shifts (US Time zone).

US Banking, International Voice Process, Inbound Support, Customer Support Executive, BFSI, US Shift, Escalation Handling, Accent Neutral, US Banking Support, Relationship Management, Call Center, Immediate Joining, Noida Jobs, Noida BPO, KPO.