Us banking voice operations manager

HR Hai; New Delhi, Gurugram District; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

CABs provided

Meals

5 days working

Job summary

HR Hai in Gurgaon is seeking a seasoned manager for our international voice process with at least 12 years of experience. The role requires leading a team, coordinating night shifts, and ensuring smooth operations from Gurgaon.

You will work in a night shift with weekend off, provide meals and cab facilities, and manage ~100 FTEs while maintaining service standards in US banking processes.

Qualifications

• Minimum designation of manager with exposure to US banking processes.
• Able to manage about 100 FTEs in a night-shift setup.

Responsibilities

• Oversee international voice process operations in Gurgaon.
• Ensure adherence to shifts, cab and meals benefits, and weekends off policies.

Skills

People management

US banking

Voice process

Job description

We are hiring for international voice process looking for manager who has at least 12 years of experience

• Gurgaon location
• Both side cabs
• Meals
• Weekend fixed off
• Night shift

Required Candidate profile

We are looking for someone who has at least a designation of manager and has exposure of us banking process

• Looking for a stable profile
• Candidate should have manage around 100 fts

Perks and benefits

• Both side cabs
• Meals
• 5 days working