Urgent Opening For Workforce Administration Representative at Airoli

PAREKH; Navi Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Parekh is seeking a capable HR & Admin coordinator to act as the first point of contact for workforce administration and HR-related queries in Navi Mumbai, India. The role involves handling inquiries via phone, chat, and e-Request, with a focus on end-to-end resolution and process improvement.

You will monitor service levels, support case management, and contribute to knowledge base updates while collaborating with cross-functional teams to enhance efficiency and employee experience.

Qualifications

• Experience in HR and Admin
• Coordination and customer service
• Chat or Email process experience
• Fluent in English

Responsibilities

• Act as the first point of contact for workforce administration and HR queries.
• Handle employee queries via phone, chat, and e-Request.
• Analyze issues and provide end-to-end query resolution.
• Escalate to appropriate teams and own closure of queries.
• Track cases and provide regular status updates to employees/requestors.
• Support case management and service operations.
• Contribute to Knowledge Base and process documentation.
• Monitor service demand and staff availability.
• Identify recurring issues and support continuous process improvement.
• Mentor less experienced team members.
• Collaborate with cross-functional teams to exchange information.
• Suggest process improvements to enhance efficiency, quality and employee experience.

Skills

HR coordination

Admin support

Customer service

Chat or Email support

Job description

Role & responsibilities

• Act as the first point of contact for workforce administration and HR-related queries.
• Handle employee queries through phone, chat, and e-Request.
• Analyze issues, identify solutions, and provide end-to-end query resolution.
• Escalate or delegate queries to the appropriate teams while maintaining ownership until closure.
• Track cases and provide regular status updates to employees/requestors.
• Support case management and service operations.
• Contribute to improving Knowledge Base and process documentation.
• Monitor service demand, including call/chat volumes and staff availability.
• Identify recurring issues and support continuous process improvement.
• Act as an informal resource/mentor for less experienced team members.
• Work with cross-functional teams to exchange complex information and achieve operational objectives.
• Modify work processes to improve efficiency, quality, and employee experience.

Preferred candidate profile

Experience in HR and Admin , Coordination , Customer services, Chat or Email process.

Fluent in English