Workforce Services Associate

codingcircle; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A prominent technology firm located in Mumbai is seeking a Workforce Services Associate to manage customer queries and ensure effective communication. Ideal candidates should possess any graduation, along with 1-3 years of experience. Responsibilities include resolving customer complaints, analyzing call data for improvements, and possibly working in rotational shifts. The position offers a full-time opportunity to enhance communication strategies and optimize performance levels.

Qualifications

• 1-3 years of experience in a related field.
• Experience with multitasking and working under pressure.
• Strong communication and interpersonal skills.

Responsibilities

• Manage and resolve customer queries effectively.
• Handle escalations and complaints.
• Ensure compliance with regulations.
• Analyze call data to improve efficiency.
• Work in rotational shifts as needed.

Skills

Workforce Dialer – Workforce Management (WFM)

Ability to meet deadlines

Ability to work well in a team

Adaptable and flexible

Agility for quick learning

Education

Any Graduation

Job description

Job Details

• Company: Accenture
• Job Role: Workforce Services Associate
• Job No.: AIOC-S01630795
• Job Type: Full time
• Location: Mumbai
• Skill required: Workforce Dialer – Workforce Management (WFM)
• Designation: Workforce Services Associate
• Qualifications: Any Graduation
• Years of Experience: 1 to 3 years

Qualification

Any Graduation

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Workforce Dialer involves managing automated dialing systems to optimize outbound calling efforts. This role includes setting up and maintaining dialer software, monitoring call performance, and ensuring compliance with regulations. It also involves analyzing call data to improve efficiency and productivity. The goal is to enhance communication with customers and maximize the effectiveness of the calling campaigns. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

What are we looking for?

• Ability to meet deadlines
• Ability to work well in a team
• Adaptable and flexible
• Agility for quick learning
• Corporate planning & strategic planning Workforce Associate

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts.

Additional Information

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.