Urgent Opening For Customer Information Representative at Airoli

PAREKH; Navi Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

PAREKH in Navi Mumbai invites a proactive customer support associate to handle email and phone inquiries, understand needs and connect customers with the right products. You will coordinate with Sales, Marketing, R&D, Technical Support, Customer Service and Logistics to ensure smooth service.

The role emphasizes documentation, timely resolution, strong customer relationships, and contributing to continuous improvement and sustainability goals.

Qualifications

• Experience in customer service or customer-facing roles.
• Science or Chemistry background preferred.
• Ability to collaborate across teams in a multicultural environment.

Responsibilities

• Provide excellent customer support through email and phone.
• Understand customer requirements and connect them with the right Company products and solutions.
• Coordinate with internal teams such as Sales, Marketing, R&D, Technical Support, Customer Service, and Logistics.
• Manage customer inquiries, maintain documentation, and ensure timely resolution.
• Build strong customer relationships and enhance customer experience.
• Support continuous improvement initiatives and sustainability goals.

Skills

Customer service

Microsoft Office

Communication skills

Interpersonal skills

Customer-focused approach

Education

Science/Chemistry background

Job description

Role & responsibilities

Provide excellent customer support through email and phone.

• Understand customer requirements and connect them with the right Company products and solutions.
• Coordinate with internal teams such as Sales, Marketing, R&D, Technical Support, Customer Service, and Logistics.
• Manage customer inquiries, maintain documentation, and ensure timely resolution.
• Build strong customer relationships and enhance customer experience.
• Support continuous improvement initiatives and sustainability goals.

Preferred Profile

• Candidates with customer service/customer-facing experience.
• Science/Chemistry educational background is highly preferred.
• Ability to collaborate across teams and work in a multicultural environment.

Preferred candidate profile

Good knowledge of Microsoft Office applications.

Excellent communication and interpersonal skills.

Positive attitude and customer-focused approach.

Comfortable working from the office 5 days a week.

Regular work schedule of 9:00 AM to 6:00 PM.