Urgent Opening For Desktop Support Engineer_Mohali_Panoli_Gurugram

Team Computers; Bharuch District, Gurugram District, Jaipur; On-site; INR 240,000 - 320,000; Full time

Job summary

Team Computers in India seeks an IT Helpdesk technician to provide technical assistance via phone, email, or in person and help users with hardware and software issues.

You will log requests, troubleshoot OS and applications, manage user accounts, install equipment, document resolutions, and train end users, while keeping a clean workspace and adhering to IT policies.

Qualifications

• Provide technical support to end-users across hardware and software.
• Assist with user account creation, password resets, and access management.
• Document common issues and resolutions for internal SOPs.

Responsibilities

• Provide technical assistance via phone, email, or in person.
• Diagnose and resolve hardware and software issues across OS, apps, printers, network, and peripherals.
• Log all support requests in a ticketing system, track progress, and ensure timely resolution.
• Assist with user account creation, password resets, and access management.
• Install, configure, and maintain desktop computers, laptops, peripherals, and software.
• Perform routine maintenance tasks, including software updates, patching, and backups.
• Assist users with basic network connectivity issues (LAN, Wi‑Fi, VPN).
• Create and maintain documentation of common issues, resolutions, and SOPs.
• Provide basic training and guidance to end-users on hardware and software usage.
• Assist with tracking and managing IT assets, including licenses.
• Escalate complex issues to higher-level support teams or vendors when necessary.
• Provide remote technical assistance using remote desktop tools.
• Keep the workspace organized and equipment properly maintained.
• Follow established IT policies, procedures, and security guidelines.
• Stay updated on technology trends and best practices in desktop support.

Skills

Technical support

Customer service

Communication

Ticketing systems

Remote desktop tools

Tools

Ticketing system software

Remote desktop tools

Job description

Role & responsibilities

Responsibilities:

• ProvideTechnicalAssistance: Respond to user requests fortechnicalassistance via phone, email, or in person.
• Troubleshooting and Diagnosis:Diagnose and resolvetechnicalhardware and software issues, including operating systems (Windows, macOS), applications, printers, network connectivity, and other peripherals.
• Ticket Management:Log allsupportrequests in a ticketing system, track progress, and ensure timely resolution and closure of tickets.
• User Account Management:Assist with user account creation, password resets, and access management.
• Hardware and Software Installation:Install, configure, and maintaindesktopcomputers, laptops, peripherals (printers, scanners, etc.), and software applications.
• System Maintenance:Perform routine maintenance tasks, including software updates, patching, and system backups.
• NetworkSupport:Assist users with basic network connectivity issues (LAN, Wi-Fi, VPN).
• Documentation:Create and maintain documentation of common issues, resolutions, and standard operating procedures.
• User Training:Provide basic training and guidance to end-users on the use of hardware and software.
• Inventory Management:Assist with tracking and managingITassets, including hardware and software licenses.
• Escalation:Escalate complex issues to higher-levelsupportteams or vendors when necessary.
• RemoteSupport:Provide remotetechnicalassistance using remotedesktoptools.
• Maintain a Clean and Organized Workspace:Ensure the physical workspace is organized and equipment is properly maintained.
• Adhere toITPolicies and Procedures:Follow establishedITpolicies, procedures, and security guidelines.
• Stay Updated:Keep abreast of the latest technology trends and best practices indesktop support.