Urgent Opening Technical Support Engineer_Bharuch

Team Computers; Ankleshwar, Moradabad; On-site; INR 180,000 - 250,000; Full time

Job summary

Team Computers in Ankleshwar, Gujarat, seeks a proactive IT Helpdesk technician to provide frontline technical support for hardware and software. You will handle user requests via phone, email, or in person, diagnose issues, and manage tickets end-to-end.

You will install and configure desktops, laptops, printers, and software, perform maintenance and backups, and assist with network connectivity. Training and documentation duties are also included.

Qualifications

• Experience in desktop hardware and software support.
• Familiarity with Windows and macOS environments.
• Ability to manage user accounts and access.
• Knowledge of IT policies and security guidelines.

Responsibilities

• Respond to user requests for technical assistance via phone, email, or in person.
• Diagnose and resolve hardware and software issues including OS, apps, printers, network.
• Log, track, and close support tickets in the ticketing system.
• Install, configure, and maintain desktops, laptops, peripherals, and software.
• Perform routine maintenance, updates, patching, and backups.
• Assist users with basic network connectivity issues (LAN, Wi-Fi, VPN).
• Create and maintain documentation of common issues and resolutions.
• Provide basic training to end-users on hardware and software usage.
• Assist with IT asset inventory and license tracking.
• Escalate complex issues to higher-level teams or vendors as needed.
• Provide remote support using remote desktop tools.
• Maintain a clean, organized workspace and follow IT policies.
• Stay updated on technology trends and best practices in desktop support.

Skills

Technical Support

Troubleshooting

Ticketing

Remote Support

Network basics

Documentation

User Training

IT Asset Mgmt

Security & Policies

Tools

Ticketing System

Remote Desktop Tools

Job description

Role & responsibilities

Responsibilities:

• ProvideTechnicalAssistance: Respond to user requests fortechnicalassistance via phone, email, or in person.
• Troubleshooting and Diagnosis:Diagnose and resolvetechnicalhardware and software issues, including operating systems (Windows, macOS), applications, printers, network connectivity, and other peripherals.
• Ticket Management:Log allsupportrequests in a ticketing system, track progress, and ensure timely resolution and closure of tickets.
• User Account Management:Assist with user account creation, password resets, and access management.
• Hardware and Software Installation:Install, configure, and maintaindesktopcomputers, laptops, peripherals (printers, scanners, etc.), and software applications.
• System Maintenance:Perform routine maintenance tasks, including software updates, patching, and system backups.
• NetworkSupport:Assist users with basic network connectivity issues (LAN, Wi-Fi, VPN).
• Documentation:Create and maintain documentation of common issues, resolutions, and standard operating procedures.
• User Training:Provide basic training and guidance to end-users on the use of hardware and software.
• Inventory Management:Assist with tracking and managingITassets, including hardware and software licenses.
• Escalation:Escalate complex issues to higher-levelsupportteams or vendors when necessary.
• RemoteSupport:Provide remotetechnicalassistance using remotedesktoptools.
• Maintain a Clean and Organized Workspace:Ensure the physical workspace is organized and equipment is properly maintained.
• Adhere toITPolicies and Procedures:Follow establishedITpolicies, procedures, and security guidelines.
• Stay Updated:Keep abreast of the latest technology trends and best practices indesktop support.