Urgent Hiring For Network Support Engineer_Gurugram

Team Computers; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

Team Computers is seeking an IT Helpdesk/Support role in India to assist users with technical issues across hardware and software, including installation, configuration, and maintenance of desktops, printers, and peripherals.

The candidate will troubleshoot OS and application problems, manage user accounts, and provide basic remote support while documenting resolutions and maintaining assets.

Qualifications

• Minimum knowledge of computer hardware and software troubleshooting.
• Experience with creating and updating documentation of common issues.
• Ability to assist end-users and maintain service quality in a fast-paced environment.

Responsibilities

• Respond to user requests for technical assistance via phone, email or in person.
• Diagnose and resolve hardware and software issues across Windows, macOS and applications.
• Log all support requests in a ticketing system and track progress to resolution.
• Assist with user account creation, password resets and access management.
• Install, configure and maintain desktop computers, laptops, peripherals, and software.
• Perform routine maintenance, software updates and backups.
• Support basic network connectivity (LAN, Wi‑Fi, VPN).
• Create and maintain documentation of issues, resolutions and SOPs.
• Provide basic training and guidance to end-users on hardware and software use.
• Assist with tracking IT assets and licenses.
• Escalate complex issues to higher-level teams or vendors when needed.
• Provide remote technical assistance using remote desktop tools.
• Maintain a clean and organized workspace and adhere to IT policies.

Skills

Technical support

Troubleshooting

User account management

Hardware installation

Software installation

Network basics

Documentation

Training users

Time management

Education

Relevant IT certification or diploma

Tools

Ticketing system

Remote desktop

VPN setup

LAN/Wi-Fi basics

Job description

Role & responsibilities

Responsibilities:

• ProvideTechnicalAssistance: Respond to user requests fortechnicalassistance via phone, email, or in person.
• Troubleshooting and Diagnosis:Diagnose and resolvetechnicalhardware and software issues, including operating systems (Windows, macOS), applications, printers, network connectivity, and other peripherals.
• Ticket Management:Log allsupportrequests in a ticketing system, track progress, and ensure timely resolution and closure of tickets.
• User Account Management:Assist with user account creation, password resets, and access management.
• Hardware and Software Installation:Install, configure, and maintaindesktopcomputers, laptops, peripherals (printers, scanners, etc.), and software applications.
• System Maintenance:Perform routine maintenance tasks, including software updates, patching, and system backups.
• NetworkSupport:Assist users with basic network connectivity issues (LAN, Wi-Fi, VPN).
• Documentation:Create and maintain documentation of common issues, resolutions, and standard operating procedures.
• User Training:Provide basic training and guidance to end-users on the use of hardware and software.
• Inventory Management:Assist with tracking and managingITassets, including hardware and software licenses.
• Escalation:Escalate complex issues to higher-levelsupportteams or vendors when necessary.
• RemoteSupport:Provide remotetechnicalassistance using remotedesktoptools.
• Maintain a Clean and Organized Workspace:Ensure the physical workspace is organized and equipment is properly maintained.
• Adhere toITPolicies and Procedures:Follow establishedITpolicies, procedures, and security guidelines.
• Stay Updated:Keep abreast of the latest technology trends and best practices indesktop support.