Urgent Hiring - International Voice Process ( Insurance )

Sutherland; Ernakulam; On-site; INR 150,000 - 210,000; Full time

Benefits offered by this job

Two-way cab facility

Job summary

Sutherland Global Services in Kerala is hiring for an International Voice Process. The role welcomes freshers and experienced professionals with strong English communication skills who can join immediately. You will handle inbound international calls, provide technical support, and ensure high-quality customer service.

The position involves night shifts with a 5-day work week, work-from-office setup, and two-way cab facility within 25 km. Location: Kakkanad, Kerala.

Qualifications

• Fluent English communication is required.
• Freshers or candidates with international voice experience are welcome.
• Good verbal and written communication skills in English.

Responsibilities

• Handle inbound international customer calls.
• Provide technical support and issue resolution.
• Deliver high-quality customer service.
• Maintain accurate customer interaction records.

Skills

English communication

Customer service

Problem-solving

Job description

Greetings from Sutherland!

We are hiring immediate joiners for the International Voice Process.

This opportunity is ideal for freshers and Experienced who are passionate about customer service and have strong English communication skills.

Key Responsibilities:

• Handle inbound international customer calls
• Provide technical support and issue resolution
• Deliver high-quality customer service
• Maintain accurate customer interaction records

Eligibility Criteria:

• Looking for freshers and people who have experience in International Voice process
• Experience in Insurance voice process of all the three - Health, life and group are added advantage.
• Excellent verbal and written communication skills in English
• Good articulation and problem-solving skills
• Customer-focused attitude with a willingness to learn

Shift & Work Details:

• 5-day work week with rotational shifts, rotational offs. (WFO)
• Predominantly night shifts
• Two-way cab facility provided (up to 25 km radius based on shift timing)

(Note: Looking for people who can join us Immediately)

Work Location:

Sutherland Global Services

5th Floor, Muthoot Technopolis, Seaport - Airport Rd, CSEZ, Kakkanad, Kerala 682037

0484 408 7884

https://goo.gl/maps/fEDuBsdP5Yn4SFN57