Urgent Hiring for General Manager – Fulfillment Operations! Experience – 10 to 15 years ! Locat[...]

ISOURCE SERVICES; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

A prominent fulfillment operations company is seeking a General Manager – Fulfillment Operations with 10 to 15 years of experience in an E-commerce environment. The role involves leading operations, ensuring productivity and performance accuracy, and improving processes. Ideal candidates will have experience in managerial roles with a strong focus on problem-solving, vendor management, and stakeholder collaboration. Competitive salary offered.

Qualifications

• 12 to 15 years of experience in E-commerce operations.
• Minimum of 3 years in a Manager level role.
• Proven experience in process improvements.

Responsibilities

• Provide leadership to the FC operations across the country.
• Drive and own productivity and performance accuracy.
• Collaborate with internal stakeholders to meet expectations.
• Plan, execute, analyse and improve operations to achieve productivity and performance metrics.
• Identify risks and issues for effective resolution ensuring no impact to service levels.
• Collaborate with internal stakeholders (sales, marketing, procurement, customer support, finance) to satisfy processes/expectations.

Skills

Leadership in operations

Process improvement

Analytical skills

Financial planning

Vendor relationship management

Problem-solving skills

Job description

Overview

PROFILE :General Manager – Fulfillment Operations

Experience – 10 to 15 years.

Salary – Competitive.

Key Responsibilities

• Provide leadership to the FC operations across the country
• Drive and own the productivity and performance accuracy in operations
• Develop or improve processes to scale up performance metrics and to drive cost efficiencies
• Plan, Execute, Analyse and Improve operations to achieve required productivity and performance metrics
• Identify risks and issues for effective resolution ensuring no impact to service levels
• Implement and manage 3PLs where applicable
• Collaborate with internal stakeholders sales & marketing, procurement, customer support, finance to ensure internal processes/expectations are satisfied

Other Requirements

• 12 to 15 years of experience in an E-commerce operations environment with a minimum of 3 years’ experience in a Manager level role at regional level with proven advancement and increasing levels of responsibility.

Job Knowledge/Skills

• Ability to understand key metrics, analyse and conclude actions required for process improvements and operational efficiency;Business and Financial planning experience is preferred
• Ability to develop, test and execute ideas to improve customer experience and operational efficiency with attention to details
• Ability to build strong relationships with partners and vendors. Enforce KPIs and improve SOPs
• Ability to handle the fast paced and changing priorities with required urgency
• Managing escalations and crisis with exceptional problem-solving skills