Urgent requirement for General Manager “ Fulfillment Operations for Bengaluru location ! Exp- 1[...]

ISOURCE SERVICES; Bengaluru; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

A leading operations firm in Bengaluru is seeking a General Manager for Fulfillment Operations to lead high-demand e-commerce delivery services. The ideal candidate will have 12-15 years of experience in operations, including 3 years in a managerial role, and possess excellent communication skills. This role focuses on driving productivity, managing partnerships, and implementing efficient processes for operational success.

Qualifications

• 12 to 15 years of experience in an E-commerce operations environment.
• Minimum of 3 years in a regional Manager level role.
• Experience in operations and delivery.

Responsibilities

• Provide leadership to FC operations across the country.
• Drive and own productivity and performance accuracy.
• Implement and manage 3PLs where applicable.
• Collaborate with internal stakeholders.

Skills

Excellent communication skills

Detail-oriented approach

Customer service orientation

Problem-solving skills

Education

Bachelor’s or Masters degree in related field

Job description

Urgent requirement for General Manager “ Fulfillment Operations for Bengaluru location !! Exp- 10 to 15 Yrs

Role – General Manager “ Fulfillment Operations

Exp – 10 to 15 Yrs

General Manager “ Fulfilment Operations role is designed to facilitate leadership for the high demanding, fast-paced operations of delivery of health care services in an e-commerce environment.

• Operations and Delivery experience mandatory
• Experience in leading the existing team and as per requirement can expand

Reporting to the COO, this role will play a pivotal part in ensuring success of the company's commitment to its customers. Ability to adapt, drive change and deploy new solutions are essentials.

Working closely with procurement, Customer Support, Finance and Marketing teams, the role is expected to drive operational efficiencies and deploy new processes, models, and programs aimed at improving key performance metrics around overall service levels and end-to-end order processing.

Role is expected to have a hands‑on approach and ability to mix strategy to facilitate change and achieve short and long-term goals. Ability to build and manage partnerships will be a key aspect.

Candidate with excellent communication skills, detail oriented approach, passion towards customer service and experience in managing big teams (both internal and external) to drive operations will be preferred.

Key Responsibilities

• Provide leadership to the FC operations across the country
• Drive and own the productivity and performance accuracy in operations
• Develop or improve processes to scale up performance metrics and to drive cost efficiencies
• Plan, Execute, Analyse and Improve operations to achieve required productivity and performance metrics
• Identify risks and issues for effective resolution ensuring no impact to service levels
• Implement and manage 3PLs where applicable
• Collaborate with internal stakeholders sales & marketing, procurement, customer support, finance to ensure internal processes/expectations are satisfied

Other Requirements

• Bachelor’s or Masters degree in related field
• 12 to 15 years of experience in an E-commerce operations environment with a minimum of 3 years’ experience in a Manager level role at regional level with proven advancement and increasing levels of responsibility.

Job Knowledge/Skills

• Ability to understand key metrics, analyse and conclude actions required for process improvements and operational efficiency; Business and Financial planning experience is preferred
• Ability to develop, test and execute ideas to improve customer experience and operational efficiency with attention to details
• Ability to build strong relationships with partners and vendors. Enforce KPIs and improve SOPs
• Ability to handle the fast paced and changing priorities with required urgency
• Managing escalations and crisis with exceptional problem-solving skills