Urgent Hiring | Customer Support | Gurugram

Hkkr Finserv; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Hkkr Finserv is seeking a dynamic Customer Support Executive to handle client queries and provide prompt resolutions, ensuring a seamless trading experience across platforms.

The role requires handling calls, emails, and chats; assisting with account opening and KYC; guiding on trading tools; and coordinating with RMS, back office, and tech teams while maintaining CRM logs.

Qualifications

• Graduate in Finance, Commerce, or related field; NISM certification preferred.
• 2 years of customer service experience in stock broking or trading.
• Strong written and verbal communication in English and Hindi.
• Ability to stay calm under pressure and multitask.
• Proficiency in MS Office and CRM tools.

Responsibilities

• Handle inbound and outbound calls, emails, and chats for trading queries.
• Assist clients with account opening, KYC, and activation issues.
• Guide clients on using trading platforms (web/mobile) and resolve tech issues.
• Coordinate with RMS, back office, tech support for timely resolution.
• Maintain and update customer logs in the CRM system.
• Keep up-to-date with SEBI, NSE, BSE regulations and company policies.
• Educate clients on product offerings, services, and trading tools.

Skills

Customer service

Verbal & written communication

Ability to multitask

Education

Graduate in Finance/Commerce

NISM certification preferred

Tools

CRM tools

MS Office

Job description

We are looking for a dynamic and customer-focused individual to join our team as a Customer Support Executive. The role involves handling client queries, providing prompt resolutions, and ensuring a seamless trading experience for clients across platforms.

Location- Gurgaon

Key Responsibilities:

1.Handle inbound and outbound calls/emails/chats regarding trading and demat account queries.
2.Assist clients with account opening, KYC documentation, and activation issues.
3. Guide clients on using trading platforms (web/mobile) and resolve technical issues.
4. Coordinate with internal departments (RMS, back office, tech support) for timely issue
resolution.
5. Maintain and update customer interaction logs in the CRM system.
Ensure high levels of client satisfaction

6.Keep up-to-date with regulatory guidelines (SEBI, NSE, BSE, etc.) and company policies.
7. Educate clients on product offerings, services, and trading tools.

Required Skills & Qualifications:
1. Graduate in Finance, Commerce, or related field (NISM certification preferred).
2. 2 years of experience in customer service within the stock broking or trading industry.
3.Strong verbal and written communication skills in English and Hindi.
4. Ability to stay calm under pressure and handle multiple tasks.
5.Proficiency in MS Office and CRM tools.

Preferred Candidates:
1. Candidates with prior experience in broking houses or trading support roles.
2. Quick learners with a keen interest in the stock market and trading trends.