Urgent Hiring Client Implementation Manager Saas/ ERP- Bangalore

TYASuite Software Solutions Private Limited; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

TYASuite Software Solutions Private Limited seeks a seasoned Delivery/PMO professional to own end-to-end implementation for assigned customers from kickoff through go-live and hyper care. You will coordinate functional, integration, technical and customer teams to ensure delivery within scope, timeline and quality.

You will act as the single client-facing owner, maintaining governance, tracking milestones and driving mitigation of risks and changes through SIT/UAT, cutover and hypercare.

Qualifications

• 5–10 years of experience in SaaS / ERP implementation.
• Hands-on in end-to-end client implementation and project delivery.
• Strong client and stakeholder management skills.
• Experience in project planning, risk, scope and change management.
• Hands-on experience in SIT, UAT, integration, go-live, cutover and hypercare.

Responsibilities

• Own end-to-end implementation for assigned customers from kickoff to go-live and hyper care.
• Act as the single client-facing owner and coordinate functional, integration, technical and customer teams.
• Establish project governance, communication cadence and regular status meetings.
• Track milestones, critical path and dependencies; manage RAID and action trackers.
• Coordinate with integration leads; ensure ERP access, API details, masters and test data.
• Define customer responsibilities, track deliverables, and ensure production readiness.
• Identify scope changes and coordinate impact assessment; manage change requests.
• Drive go-live readiness, final sign-offs, cutover and hypercare; ensure project closure.

Skills

SaaS / ERP Implementation

End-to-end client implementation

Client & Stakeholder Management

Project Planning

Risk Management

Change Management

SIT/UAT/Go-Live/Hypercare

API integrations

Education

Any Graduate/Postgraduate

CA / MBA / PGDM in IT/Operations/PM

Job description

Role Objective

Own end-to-end implementation of TYASuite for assigned customers from project kickoff through go-live and hyper care, ensuring delivery within agreed scope, timeline and quality.

The role will act as the single client-facing owner and coordinate functional, integration, technical and customer teams to achieve successful and timely go-live.

Key Responsibilities

Client Ownership

• Act as primary point of contact for assigned customers.
• Establish project governance and communication cadence.
• Conduct kickoff and regular status meetings.
• Maintain strong relationships with customer stakeholders.
• Communicate project status, risks, dependencies and decisions.

Project Delivery

• Own project plan from kickoff to go-live.
• Track milestones, critical path and dependencies.
• Ensure implementation and integration activities progress in parallel.
• Maintain RAID/action/dependency trackers.
• Identify risks early and drive mitigation.

Integration Coordination

• Coordinate with Senior Integration/Solution Lead.
• Ensure customer provides required ERP access, API information, masters and test data.
• Track integration dependencies.
• Coordinate SIT/UAT scheduling.
• Drive closure of integration issues.

Customer Readiness

• Define customer responsibilities.
• Track customer deliverables.
• Ensure UAT users are available.
• Ensure business sign-off.
• Ensure production readiness.

Change Management

• Identify scope changes.
• Coordinate impact assessment.
• Ensure change requests are documented and approved.
• Prevent uncontrolled scope creep.

Go-Live

• Maintain go-live readiness checklist.
• Coordinate final sign-offs.
• Coordinate cutover.
• Coordinate hypercare.
• Ensure project closure.

Required Skills:

• 5-10 years of experience in SaaS / ERP Implementation.
• Strong experience in end-to-end client implementation and project delivery.
• Excellent Client & Stakeholder Management skills.
• Experience in Project Planning, Risk Management, Scope Management and Change Management.
• Hands-on experience in SIT, UAT, Integration, Go-Live, Cutover and Hypercare.
• Good understanding of ERP / SaaS platforms and API integrations.
• Strong communication, coordination, problem-solving and project governance skills.
• Any Graduate/Postgraduate; CA, MBA, or PGDM in IT, Operations, or Project Management will be an added advantage.