Urgent Hiring | Car Rental International BPO (Usa Process)

Pagaar India; Sector 10; Sur place; INR 335 000 - 502 000; Plein temps

Résumé du poste

Pagaar India in Noida is hiring for an International BPO voice process supporting a US car rental brand. You will handle customer inquiries, reservations, and support requests across phone, email, and chat.

Role requires 1–5 years in an international BPO voice process with strong communication skills in English and/or Hindi. Night shift hours align with US business hours; immediate joining is preferred. Salary is competitive with a monthly pay cycle.

Qualifications

• 12th pass or any graduate degree from a recognized board/university.
• Strong verbal and written communication in English and/or Hindi.
• Basic computer proficiency with good keyboard typing speed (25+ WPM).

Responsabilités

• Handle inbound and outbound calls from US customers regarding global car rental reservations, modifications, and cancellations.
• Provide accurate information on rental policies, insurance coverage, vehicle types, rates, and offers.
• Resolve customer issues, billing discrepancies, and coordinate roadside assistance as needed.
• Maintain CRM notes and documentation with high accuracy.
• Upsell ancillary products such as GPS devices and upgraded insurance where applicable.

Connaissances

Verbal communication

Active listening

Negotiation

Problem solving

Night shift

CRM usage

Typing speed

Formation

12th pass

Graduate degree

Outils

CRM software

Description du poste

Urgent Hiring | Car Rental International BPO (Usa Process)

International BPO Jobs Car Rental Voice Process USA Voice Process Noida Night Shift BPO Jobs Travel Process Executive Customer Service Executive Noida US Process Hiring

Job Description

URGENT HIRING | CAR RENTAL INTERNATIONAL BPO (USA PROCESS)

We are looking for dynamic, communication-driven professionals to join our international voice process. You will handle customer queries, reservations, and support requests for a leading global car rental brand in the United States market.

Job Overview

• Process: International Voice - USA Process
• Shift Timings: Fixed Night Shift (US Hours)
• Experience Required: 1 to 5 years in an International BPO (Voice Process mandatory)
• Monthly

Salary: INR 30,000 to 45,000 per month

• Annual CTC: INR 3.6 Lakhs to 5.4 Lakhs per annum
• Job
• Joining: Immediate Joiners Only

Key Responsibilities

• Handle inbound and outbound calls from US customers regarding global car rental reservations, modifications, and cancellations.
• Provide accurate information on rental policies, insurance coverage, vehicle types, rates, and promotional offers.
• Resolve customer complaints, billing discrepancies, and roadside assistance coordination efficiently.
• Meet key performance metrics including Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance (QA) scores.
• Upsell ancillary products such as GPS devices, child seats, upgraded insurance, and vehicle class upgrades where applicable.
• Maintain clean documentation and log details accurately into the CRM system.

Key Skills & Qualifications

• Excellent verbal communication skills with a clear accent and neutral English pronunciation.
• Prior experience in an International BPO voice process (US/UK/Global travel or car rental desks preferred).
• Strong active listening, negotiation, and problem-solving abilities.
• Comfort working regular night shifts to align with US business hours.
• Basic computer proficiency and experience navigating multiple screens/CRM software simultaneously.

Key Responsibilities

• Handle customer inquiries promptly and professionally across phone, email, and chat channels.
• Resolve service issues with high first-contact resolution and customer satisfaction scores.
• Maintain accurate and detailed case notes in the CRM software.
• Follow documented communication scripts and standard operating protocols.
• Collaborate with team leaders to meet operational SLAs and KPIs.

Required Skills & Qualifications

• 12th Pass or Any Graduate degree from a recognized board/university.
• Strong verbal and written communication skills in English and/or Hindi.
• Basic computer proficiency with good keyboard typing speed (25+ WPM).

Preferred Qualifications

• Experience with large scale, high traffic systems.