Urgent Hiring | Cruise Holidays Packages International BPO (Usa Process)

Pagaar India; Sector 10; On-site; INR 335,000 - 558,000; Full time

Job summary

Cruise Holidays Packages International BPO is seeking energetic professionals for an international travel voice process in Noida. You will assist US travelers with cruise holiday bookings, reservations, and travel packages, working night shifts to align with US hours.

Eligibility includes 1–5 years in a US/UK international voice process, strong English communication, and willingness to upsell. Immediate joiners preferred with 30k–50k INR monthly salary and lucrative incentives.

Qualifications

• 12th pass or graduate degree from a recognized board/university.
• Fluent English communication skills with ability to engage US clientele.
• Typing speed and basic computer proficiency are required.

Responsibilities

• Handle inbound/outbound calls from US customers for cruise packages.
• Close bookings for major cruise lines, including cabins and add-ons.
• Provide itineraries, dates, visa/travel documentation guidance.

Skills

Exceptional English communication

US travel process experience

Upselling skills

Night shift readiness

Customer service focus

Education

12th Pass

Graduate

Tools

Amadeus

Sabre

Cruise booking portals

Job description

Urgent Hiring | Cruise Holidays Packages International BPO (Usa Process)

Cruise Package Jobs International Travel BPO US Voice Process Noida Night Shift Travel Jobs Travel Consultant Hiring Cruise Reservation Executive BPO Call Center Noida

Job Description

URGENT HIRING | CRUISE HOLIDAYS PACKAGES INTERNATIONAL BPO (USA PROCESS)

We are looking for energetic, sales and service-oriented professionals to join our international travel voice process. You will assist United States travelers with curated cruise holiday bookings, customized travel packages, and reservations for leading global cruise lines.

Job Overview

• Position: Travel Consultant / Cruise Package Expert (International Voice Process)
• Process: International Voice - USA Travel Process
• Shift Timings: Fixed Night Shift (US Operating Hours)
• Experience Required: 1 to 5 years in an International BPO (Travel/Cruise process highly preferred)
• Monthly Salary: INR 30,000 to 50,000 per month
• Annual CTC: INR 3.6 Lakhs to 6. Lakhs per annum + Lucrative Incentives
• Joining: Immediate Joiners Only

Key Responsibilities

• Handle inbound and outbound calls from US customers seeking custom cruise holiday packages and luxury vacation itineraries.
• Pitch, customize, and close bookings for major global cruise lines, including cabins, excursions, flights, and hotel add-ons.
• Provide accurate consultation on cruise itineraries, sailing dates, visa/travel documentation requirements, and cabin categories.
• Handle customer queries regarding booking modifications, cancellations, refunds, and onboard amenities.
• Meet regular monthly sales targets, service level agreements (SLAs), and quality compliance parameters.
• Log all call transactions, customer details, and payment histories securely into the travel CRM.

Key Skills & Qualifications

• Exceptional English communication skills with a strong capability to engage and convince US clientele.
• Mandatory 1–5 years of stable experience in a US/UK international voice process (experience in Amadeus, Sabre, or Cruise booking portals is a massive plus).
• Strong upselling capabilities to maximize revenue per booking through travel protection and cabin upgrades.
• Willingness to work continuous night shifts to mirror US eastern/pacific business hours.
• High problem-solving ability, negotiation skills, and a passionate interest in the travel industry.

Key Responsibilities

• Handle customer inquiries promptly and professionally across phone, email, and chat channels.
• Resolve service issues with high first-contact resolution and customer satisfaction scores.
• Maintain accurate and detailed case notes in the CRM software.
• Follow documented communication scripts and standard operating protocols.
• Collaborate with team leaders to meet operational SLAs and KPIs.

Required Skills & Qualifications

• 12th Pass or Any Graduate degree from a recognized board/university.
• Strong verbal and written communication skills in English and/or Hindi.
• Basic computer proficiency with good keyboard typing speed (25+ WPM).

Preferred Qualifications

• Experience with large scale, high traffic systems.