Upselling Relationship Manager

Petpooja; NTR, Chennai District, Thiruvananthapuram; Hybrid; INR 450,000 - 650,000; Full time

Job summary

Petpooja is seeking a dynamic sales professional in India to aggressively upsell Value-Added Services to existing merchant accounts. You will promote Marketplace Services and guide restaurant owners on leveraging Petpooja tools and market trends to grow their business.

You will serve as the trusted advisor, achieving daily to monthly targets, conducting demos, and coordinating with internal teams to optimize processes and reporting. Strong CRM knowledge and communication skills are essential.

Qualifications

• Bachelor's degree preferred.
• 1-3 years of sales experience.
• Problem-solving attitude.
• Customer-oriented mindset.
• Knowledge of customer relationship management (CRM) practices.
• Influencing skills.
• Presentability is required.
• Fluent in communication.

Responsibilities

• Drive revenue growth by upselling Petpoojas Value-Added Services (VAS) to existing merchant accounts allocated by the company.
• Actively pitch and promote Marketplace Services, enhancing the merchant’s experience and success on the Petpooja platform.
• Build and maintain strong relationships with restaurant owners by advising them on market trends, operational improvements, and VAS adoption.
• Act as the primary point of contact for client queries, providing timely solutions and leveraging feedback to drive continuous improvement.
• Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS adoption, demos, and client visits.
• Ensure merchants are well-informed on managing day-to-day operational challenges and growing their businesses using Petpooja tools.
• Conduct promotional campaigns and local marketing initiatives to develop referrals and expand Petpooja’s presence within the merchant network.
• Collaborate with internal teams to streamline sales processes, optimize reporting, and identify areas for operational efficiency.
• Share market feedback and development inputs with relevant teams to support product and service enhancements.
• Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of customer service and satisfaction.
• Represent Petpooja professionally in the field, demonstrating the brand’s values and commitment to customer success.
• Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants to ensure their continued engagement with Petpooja.

Skills

CRM practices

Influencing skills

Presentability

Fluent communication

Problem-solving

Customer-oriented mindset

Education

Bachelor's degree preferred

1-3 years sales experience

Job description

Roles and Responsibilities:

• Drive revenue growth by upselling Petpoojas Value-Added Services (VAS) to existing merchant accounts allocated by the company.
• Actively pitch and promote Marketplace Services, enhancing the merchant’s experience and success on the Petpooja platform.
• Build and maintain strong relationships with restaurant owners by advising them on market trends, operational improvements, and VAS adoption.
• Act as the primary point of contact for client queries, providing timely solutions and leveraging feedback to drive continuous improvement.
• Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS adoption, demos, and client visits.
• Ensure merchants are well-informed on managing day-to-day operational challenges and growing their businesses using Petpooja tools.
• Conduct promotional campaigns and local marketing initiatives to develop referrals and expand Petpooja’s presence within the merchant network.
• Collaborate with internal teams to streamline sales processes, optimize reporting, and identify areas for operational efficiency.
• Share market feedback and development inputs with relevant teams to support product and service enhancements.
• Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of customer service and satisfaction.
• Represent Petpooja professionally in the field, demonstrating the brand’s values and commitment to customer success.
• Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants to ensure their continued engagement with Petpooja.

Additional Qualification and Skills:

• Bachelor's degree is preferred .
• Professional experience of 1-3 years in Sales.
• Problem-solving attitude
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices
• Influencing Skills
• Presentability is required
• Fluent in communication