Relationship Manager

Petpooja; Durgapur, Raipur, Vrindavan; On-site; INR 500,000 - 750,000; Full time

Job summary

Petpooja is seeking a results-driven sales executive to drive adoption of the Petpooja Restaurant Billing Platform and related VAS in the West Bengal market. You will generate leads, conduct demos, onboard restaurants, and build lasting relationships with owners.

Based in Durgapur, you will plan daily activities, meet targets, participate in local events, and represent Petpooja with professionalism. The role requires field visits, strong communication, and a passion for helping clients optimise

Responsibilities

• Actively sell the Petpooja Restaurant Billing Platform and associated Value-Added Services (VAS).
• Generate leads through cold calling, field visits, and market references; proactively approach restaurants to onboard them onto Petpooja.
• Build and nurture strong relationships with restaurant owners by understanding their business needs and offering tailored solutions.
• Sign up restaurants by closing contracts and responding to inquiries from both new and existing clients.
• Organise and participate in promotional events and local marketing activities to boost brand visibility and drive referrals.
• Take ownership of operational and administrative aspects of sales, including reporting, process optimisation, and system improvements.
• Regularly update management with performance insights and recommendations for enhancing business relationships and improving service delivery.
• Meet and exceed sales targets (product and VAS), demos, and visit goals through strategic daily planning and execution.
• Establish a strong reference market by maintaining long-term relationships with onboarded clients.
• Resolve client issues effectively using the escalation matrix and ensure high levels of customer satisfaction.
• During field visits, you will be the first point of contact for potential clients, and you will represent Petpooja professionally at all times.
• Be the face of Petpooja in the market, upholding and promoting the company's values and mission.

Job description

Role & responsibilities :

• Actively sell the Petpooja Restaurant Billing Platform and associated Value-Added Services (VAS).
• Generate leads through cold calling, field visits, and market references; proactively approach restaurants to onboard them onto Petpooja.
• Build and nurture strong relationships with restaurant owners by understanding their business needs and offering tailored solutions.
• Sign up restaurants by closing contracts and responding to inquiries from both new and existing clients.
• Organise and participate in promotional events and local marketing activities to boost brand visibility and drive referrals.
• Take ownership of operational and administrative aspects of sales, including reporting, process optimisation, and system improvements.
• Regularly update management with performance insights and recommendations for enhancing business relationships and improving service delivery.
• Meet and exceed sales targets (product and VAS), demos, and visit goals through strategic daily planning and execution.
• Establish a strong reference market by maintaining long-term relationships with onboarded clients.
• Resolve client issues effectively using the escalation matrix and ensure high levels of customer satisfaction.
• During field visits, you will be the first point of contact for potential clients, and you will represent Petpooja professionally at all times.
• Be the face of Petpooja in the market, upholding and promoting the company's values and mission.