Relationship Manager

Petpooja; Ernakulam, Kozhikode district; On-site; Full time

Job summary

A dynamic technology platform is seeking a dynamic salesperson in Ernakulam, Kerala. This role focuses on driving revenue growth by upselling services to current merchant accounts and building strong relationships with restaurant owners. Candidates should have 1-3 years of sales experience, a problem-solving attitude, and a customer-oriented mindset. You will have the opportunity to work closely with merchants to optimize their operations and ensure their success on the platform, making a meaningful impact in the hospitality industry.

Qualifications

• Professional experience of 1-3 years in sales.

Responsibilities

• Drive revenue growth by upselling services to merchant accounts.
• Build relationships with restaurant owners and advise on trends.
• Act as primary contact for client queries and provide solutions.
• Execute sales strategies to meet targets.
• Conduct campaigns to expand merchant network.
• Collaborate with teams to streamline sales processes.

Skills

Problem-solving attitude

Customer-oriented mindset

Knowledge of CRM practices

Influencing skills

Presentability

Fluent communication

Education

Bachelor's degree

Job description

Summary

We are seeking a dynamic salesperson to drive revenue growth by upselling Petpoojas Value-Added Services (VAS) to our existing merchant base. In this role, you will actively promote marketplace offerings and build strong relationships with restaurant owners to help them optimize operations, adopt new services, and succeed on the Petpooja platform. As the primary point of contact for merchant queries, you will provide timely support, execute targeted sales strategies to meet daily and monthly targets, and collaborate with internal teams to streamline processes and share market feedback. This role combines sales excellence with a strong relationship management focus to ensure long‑term merchant success and satisfaction.

Eligibility Criteria

• Two‑Wheeler along with Driving License
• Laptop for Client Demo

Roles and Responsibilities

• Drive revenue growth by upselling Petpooja’s Value-Added Services (VAS) to existing merchant accounts allocated by the company.
• Actively pitch and promote Marketplace Services, enhancing the merchant’s experience and success on the Petpooja platform.
• Build and maintain strong relationships with restaurant owners by advising them on market trends, operational improvements, and VAS adoption.
• Act as the primary point of contact for client queries, providing timely solutions and leveraging feedback to drive continuous improvement.
• Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS adoption, demos, and client visits.
• Ensure merchants are well‑informed on managing day‑to‑day operational challenges and growing their businesses using Petpooja tools.
• Conduct promotional campaigns and local marketing initiatives to develop referrals and expand Petpooja’s presence within the merchant network.
• Collaborate with internal teams to streamline sales processes, optimise reporting, and identify areas for operational efficiency.
• Share market feedback and development inputs with relevant teams to support product and service enhancements.
• Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of customer service and satisfaction.
• Represent Petpooja professionally in the field, demonstrating the brand’s values and commitment to customer success.
• Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants to ensure their continued engagement with Petpooja.

Additional Qualification and Skills

• Bachelor’s degree is preferable.
• Professional experience of 1‑3 years in Sales.
• Problem‑solving attitude
• Customer‑oriented mindset
• Knowledge of customer relationship management (CRM) practices
• Influencing Skills
• Presentability is required
• Fluent in communication