Travel Consultant

Book My Tour Now; Mumbai; Sur place; INR 350 000 - 600 000; Plein temps

Résumé du poste

Keka Inc. is seeking a Travel Sales Associate in Mumbai to manage leads, understand customer travel needs, and craft customized packages. You will generate quotations, share via email/WhatsApp, and guide customers through payments and bookings. Strong CRM discipline and customer service focus are essential.

Role involves coordinating with Operations for flights, hotels, and tours, ensuring accurate documentation and timely follow-ups to convert inquiries into confirmed bookings.

Qualifications

• Customer-facing communication skills
• Ability to understand travel requirements
• CRM data entry and follow-up

Responsabilités

• Manage assigned leads and initiate customer contact as per the daily sales plan.
• Understand customer travel requirements (destination, departure city, travel date, passengers, hotel category, inclusions, trip purpose, food preference).
• Prepare customized travel packages using existing packages or creating new ones when required.
• Prepare quotations reviewing day-wise itinerary, hotels, flights, prices, and inclusions.
• Share quotations with customers via email and WhatsApp and explain package details clearly.
• Follow up with customers at the agreed time and record responses, changes, and next follow-ups in the CRM.
• Handle requests related to package changes, fare conditions, availability, and approved discounts.
• Confirm booking requirements and collect documents and booking information.
• Generate and share payment links and guide customers through payment.
• Process bookings, update payment details, and maintain transaction records.
• Coordinate with Operations for flights, hotels, sightseeing, tours, transfers, costing, guest details, final confirmations.
• Share bookings confirmations, tickets, invoices, payment info, and other documents with customers and maintain CRM records.
• Lead Follow-Up
• Lead Conversion
• Quotation Accuracy
• Response Time
• CRM Accuracy
• Booking Accuracy
• Customer Service

Description du poste

• Manage assigned leads and initiate customer contact as per the daily sales plan.
• Understand customer requirements such as destination, departure city, travel date, number of passengers, hotel category, inclusions, trip purpose, and food preference.
• Prepare customized travel packages using suitable existing packages or creating new packages when required.
• Prepare quotations by reviewing the day-wise itinerary, hotels, flights, prices, and package inclusions.
• Share quotations with customers through email and WhatsApp and explain the package details clearly.
• Follow up with customers at the agreed time and record customer responses, changes, and next follow-up dates in the CRM.
• Handle customer requests related to package changes, fare conditions, availability, and approved discounts.
• Confirm booking requirements and collect the required customer documents and booking information.
• Generate and share payment links and guide customers through the payment process.
• Process confirmed bookings, update full or partial payment details, and maintain accurate transaction records.
• Coordinate with the Operations Team for flights, hotels, sightseeing, tours, transfers, costing, guest details, and final confirmations.
• Share booking confirmations, tickets, invoices, payment information, and other required documents with customers and maintain complete CRM records.

Performance will be measured based on:

• Lead Follow-Up: Timely follow-up of assigned leads and customer inquiries.
• Lead Conversion: Conversion of qualified customer inquiries into confirmed bookings.
• Quotation Accuracy: Accuracy of itinerary, hotel, flight, price, and inclusion details.
• Response Time: Timely response to customer inquiries, changes, and follow-ups.
• CRM Accuracy: Complete and timely updating of customer conversations, requirements, follow-ups, and booking information.
• Booking Accuracy: Correct entry of customer, document, payment, and booking details.
• Customer Service: Clear communication and smooth handling of customer requirements and concerns.