Assistant Manager - B2B Mobility Operations

Mahindra Logistics Ltd; New Delhi; Vor Ort; INR 400.000 - 600.000; Vollzeit

Zusammenfassung

Mahindra Logistics Ltd in India is seeking an Operations Coordinator to plan, coordinate, and implement logistics operations in line with service levels. The role emphasizes training coordination, customer relationship management, SLA reviews, and timely resolution of issues.

The candidate will monitor emergency response times, review performance per PTOP, conduct weekly reviews with the team, and collaborate with BA Strategy to resolve service deficiencies.

Aufgaben

• Plan, coordinate and implement operations as per agreed Service level
• Identify and communicate training needs of staff and coordinate program and/or train internally
• Maintain strategic relationship with customers for timely satisfactory resolution and reduction of customer complaints - Using Customer Relationship management practices and periodic SLA review with the customers
• Monitor and adhere to Emergency Response Management and improvement in response time
• Review operations performance as per People Transport Operations Processes (PTOP) and associated procedures
• Conduct weekly Operations performance service reviews with the team and document gap analysis and action plans with Country operations and Quality management
• Work with BA Strategy team to resolve service deficiencies and meet vehicle requirements
• Ensure data availability and resolution of billing queries within agreed timeframes
• Take ownership to ensure timeliness and accuracy of operations data
• Meet customers for periodic reviews and lead those reviews
• Execute cross-utilisation strategies for the branch
• Monitor and control business margins and visit night operations regularly

Jobbeschreibung

1. Plan, coordinate implement operations for? business as per agreed Service level.

2. Identify and communicate training needs of staff and coordinate program and/or train internally.

3. Maintain strategic relationship with customers for timely satisfactory resolution and reduction of customer complaints - Using Customer Relationship management practices and periodic SLA review with the customers.

4. Monitor and adhere to Emergency Response Management and improvement in response time.

5. Review report operations Performance from time to time as per laid down procedures within People Transport Operations Processes (PTOP).

6. Conduct weekly Operations performance Service review with team and ensure a detailed analysis and recording of gap/weak areas and attach a plan of action for improvement in consultation with Country operations and Quality management team.

7. Work closely with BA Strategy team for resolution of service deficiencies and meeting vehicle requirements.

8. Ensure data availability and resolution of billing queries within the agreed time frame.

9. Take full responsibility and ownership to ensure Timeliness Accuracy of operations data.

10. Meet customers for periodic reviews and lead the same.

11. Execute the cross utilisation strategies for the branch.

12. Keep a close check on the business margins

13. Visit night operations on a regular basis.