Travel Sales & Itinerary Planning Executive

Mpowerment Resources LLP; West Bengal; On-site; INR 254,000 - 304,000; Full time

Job summary

Mpowerment Resources LLP in Kolkata is seeking a Travel Sales & Itinerary Planning Executive to interact with travelers, understand preferences, and craft customized domestic and international itineraries. You will convert inquiries into bookings and guide clients through the complete journey.

You will liaise with DMCs and vendors, coordinate pricing, and provide end-to-end handholding from pre-departure planning to journey completion.

Qualifications

• Minimum 1 year in travel sales, holiday package curation, or tour consulting with a travel agency/tour operator.
• Strong geographic awareness and itinerary-building experience for domestic/international destinations.
• Excellent verbal and written communication in English and Hindi (Bengali a plus).
• Proficient in MS Office and travel booking portals/CRMs.

Responsibilities

• Consult with travelers via call, email, and WhatsApp to understand travel expectations, budget, and destinations.
• Design end-to-end customized itineraries (flights, hotels, sightseeing, transfers, day-by-day plans).
• Present packages, answer queries, negotiate pricing, and close bookings.
• Coordinate with DMCs, vendors, and hotels to secure rates and confirm bookings.
• Provide pre-departure briefings and help travelers with documents or changes until trip completion.

Skills

Customer consultation

Itinerary planning

Sales aptitude

Vendor coordination

Communication (English/Hindi)

Tools

MS Office

Travel portals/CRMs

Job description

Hiring: Travel Sales & Itinerary Planning Executive

Location: Sector V, Salt Lake, Kolkata (Work from Office)

Experience: 1+ Years (Travel Agency / Tour Operations / Holiday Package Sales)

Salary: Up to ₹25,000 / month (based on experience) + Performance Incentives

Employment Type: Full-time

About the Role

We are looking for an energetic and customer-focused Travel Sales & Itinerary Planning Executive to join our team in Sector V, Kolkata. In this role, you will interact directly with travelers, understand their holiday preferences, curate customized domestic and international tour itineraries, and convert inquiries into confirmed bookings.

Key Responsibilities

• Customer Consultation: Connect with warm leads via call, email, and WhatsApp to understand their travel expectations, budget, and destination interests.
• Itinerary Planning & Costing: Design end-to-end customized travel itineraries (flights, hotels, sightseeing, local transfers, and day-wise plans) for domestic and international destinations.
• Sales Conversion: Present curated packages, handle customer queries, negotiate pricing, and close bookings systematically.
• Vendor & Supplier Coordination: Liaise with DMCs (Destination Management Companies), local vendors, and hotel partners to secure competitive rates and confirm bookings.
• End-to-End Handholding: Provide pre-departure briefings and assist travelers with necessary documentation or modifications until they complete their journey.

Requirements & Skills

• Experience: Minimum 1 year in travel sales, holiday package curation, or tour consulting with a travel agency/tour operator.
• Destination Knowledge: Strong geographic awareness and itinerary-building experience for popular domestic (e.g., Kashmir, Himachal, Kerala, North East, Andaman) or international sectors (e.g., Thailand, Bali, Dubai, Europe).
• Communication: Excellent verbal and written communication in English and Hindi (Bengali is a plus).
• Sales Aptitude: Confident pitch presentation, strong follow-up habits, and objection-handling abilities.
• Tools: Working knowledge of MS Office (Word/Excel) and email communication; familiarity with travel booking portals/CRMs is advantageous.

What’s on Offer

• Fixed monthly salary up to ₹25,000 + attractive performance-based booking incentives.
• Fast-paced, growth-oriented work environment.
• Direct exposure to international and domestic leisure travel operations.