Travel Process Associate-GDS Required | Gurgaon

Talent City Consultants; Gurugram District, New Delhi; On-site; INR 335,000 - 558,000; Full time

Job summary

Talent City Consultants is hiring Experienced GDS Travel Professionals to join our operations team. You will work on domestic and international travel, handling complex reservations and ticketing with hands-on GDS knowledge.

The role requires graduation, 2+ years of hardcore GDS experience, and strong communication skills. Immediate joiners are preferred and you will contribute to accurate fare calculations, reissues, refunds, and schedule changes.

Qualifications

• Graduation is mandatory.
• Minimum 2+ years of hardcore GDS experience.
• Hands-on experience with GDS software.
• Excellent communication skills.
• Immediate joiners preferred.

Responsibilities

• Handle complex travel reservations and ticketing requests.
• Process reissues, refunds, exchanges, and cancellations accurately.
• Manage schedule changes and travel disruptions.
• Coordinate with airlines for waivers and special cases.
• Maintain high-quality customer service and productivity standards.
• Ensure adherence to SLA and quality parameters.

Skills

GDS knowledge

Airline ticketing

Domestic & international ticketing

Fare calculation

Refunds & reissues

Queue management

SSR & OSI requests

Education

Graduation

Tools

GDS software

Job description

Role & responsibilities :

Hiring Experienced GDS Travel Professionals

Are you a travel expert with strong GDS knowledge and hands-on airline ticketing experience? Join our team and work on complex travel operations across domestic and international routes.

Eligibility Criteria

• Graduation is Mandatory
• Minimum 2+ Years of Hardcore GDS Experience (Mandatory)
• Hands-on experience on GDS softwares
• Excellent communication skills
• Immediate joiners preferred

Mandatory Skill Set

Candidates must have practical experience in:

• Domestic & International Flight Ticketing
• Fare Calculation & Fare Construction
• PNR Creation & Management
• Ticket Reissue & Revalidation
• Full & Partial Refund Processing
• Flight Cancellations & Schedule Changes
• Ticket Exchanges & Modifications
• MCO (Miscellaneous Charge Order) Handling
• Queue Management
• SSR & OSI Requests
• Airline Rules & Fare Regulations
• Ancillary Services (Seat Selection, Baggage, Meals, etc.)
• Waiver Requests & Airline Coordination
• End-to-End Reservation Management

Key Responsibilities

• Handle complex travel reservations and ticketing requests.
• Process reissues, refunds, exchanges, and cancellations accurately.
• Manage schedule changes and travel disruptions.
• Coordinate with airlines for waivers and special cases.
• Maintain high-quality customer service and productivity standards.
• Ensure adherence to SLA and quality parameters.

Compensation

CTC Up to 50,000 per Month