Travel Consultant – IATA Certified

R360 Group; Bengaluru; On-site; INR 420,000 - 550,000; Full time

Job summary

TripAgent in Bengaluru is seeking an IATA-certified Travel Consultant to manage end-to-end flight reservations, ticketing, and post-booking servicing, ensuring compliance with airline policies.

You will work on GDS platforms for PNR creation, fare construction, and queue management, while advising customers on routings, fare rules, and airline terms. The role also covers refunds, reissues, and post-booking support.

Qualifications

• Valid IATA certification mandatory.
• 2–5 years of hands-on ticketing/reservations experience.
• Proficiency in at least one GDS (Amadeus, Sabre or Galileo).
• Strong knowledge of fare construction, rules, and refunds/reissues.
• Working knowledge of BSP processes and IATA resolutions.
• Excellent written and verbal English communication.
• Willingness to work in rotational shifts, including weekends.

Responsibilities

• Handle end-to-end flight bookings (domestic and international) including ticketing and cancellations.
• Operate GDS platforms for PNR creation, fare construction and queue management.
• Advise customers on routings, fare rules, baggage allowances, and terms.
• Process ancillaries: seats, meals, extra baggage, SSRs.
• Manage BSP reporting, ADM/ACM handling, and airline reconciliations.
• Stay updated on IATA regs, fare updates, and travel advisories.
• Resolve schedule changes and disruptions within SLAs.
• Coordinate with airlines, consolidators, and internal teams.
• Maintain high booking accuracy and clean documentation; minimize ADMs.
• Support hotel, travel insurance, and holiday package bookings as required.

Skills

IATA certification

Ticketing experience

GDS proficiency

Fare construction

IATA resolutions

English proficiency

Shift work

Education

Graduate or Travel & Tourism degree preferred

Travel & Tourism diploma preferred

Job description

TripAgent is a fast-growing travel platform offering flight bookings, hotels, and holiday packages across domestic and international markets. We are building a team of skilled, certified travel professionals who can deliver accurate, seamless, and delightful booking experiences.

Role Overview

We are looking for IATA-certified Travel Consultants to manage end-to-end flight reservations, ticketing, and post-booking servicing. You will be the backbone of our travel operations – handling everything from fare construction and PNR management to reissues, refunds, and customer escalations – while ensuring full compliance with IATA regulations and airline policies.

Key Responsibilities

• Handle end-to-end flight bookings (domestic and international): reservations, ticketing, revalidation, reissuance, refunds, and cancellations
• Work on GDS platforms (Amadeus / Sabre / Galileo–Travelport) for PNR creation, fare construction, and queue management
• Advise customers on optimal routings, fare rules, baggage allowances, and airline terms and conditions
• Process ancillary services: seat selection, meals, extra baggage, and special service requests (SSRs)
• Manage BSP reporting, ADM/ACM handling, and reconciliation with airlines
• Stay current on IATA regulations, airline circulars, fare updates, and travel advisories (visa, health, and transit requirements)
• Resolve schedule changes, flight disruptions, and customer escalations within defined SLAs
• Coordinate with airlines, consolidators, and internal teams to ensure smooth fulfilment
• Maintain high booking accuracy and clean documentation; minimize ADMs and ticketing errors
• Support hotel, travel insurance, and holiday package bookings as required

Must-Have Qualifications

• Valid IATA certification (IATA Foundation Diploma / Consultant Diploma or equivalent) – mandatory
• 2–5 years of hands‑on ticketing/reservations experience at a travel agency, TMC, OTA, or airline
• Proficiency in at least one GDS: Amadeus, Sabre, or Galileo (Travelport)
• Strong command of fare construction, fare rules, ticketing codes, and refund/reissue procedures
• Working knowledge of BSP processes and IATA resolutions
• Excellent verbal and written communication skills in English
• Willingness to work in rotational shifts, including weekend support

Good to Have

• Proficiency in more than one GDS
• Experience with corporate travel desks, loyalty/rewards travel programs, or OTAs
• Knowledge of visa documentation and international travel requirements
• Familiarity with NDC content and airline direct-connect channels
• Additional regional or foreign language skills

Education

• Graduate in any discipline; a degree or diploma in Travel & Tourism is preferred