Travel Consultant

Viva Holidays; Dadri; On-site; INR 450,000 - 650,000; Full time

Job summary

Viva Holidays in Noida, Sector 16, is hiring a Travel Consultant for international sales. You will engage with UK/US time-zone customers, understand requirements, and tailor holiday packages to maximise bookings.

Ideal candidates have strong English communication, excellent customer handling, and a target-driven mindset. Fresh graduates and experienced professionals alike are welcome to apply, with rotational shifts and office-based work.

Qualifications

• Excellent verbal and written communication with international customers.
• Strong English communication skills for handling international clients.
• Ability to build rapport and handle objections.
• Willingness to work in rotational UK/US hours and targets.

Responsibilities

• Interact with prospective customers via calls and channels.
• Understand travel requirements and preferences.
• Recommend customized international holiday packages.
• Explain inclusions, itineraries, pricing.
• Handle queries with accurate destination information.
• Convert enquiries into bookings and sales.
• Follow up with prospects to maximize conversions.
• Maintain CRM records and customer data.
• Coordinate with internal teams to execute bookings.
• Provide excellent service before and during booking.
• Stay updated on packages, destinations, offerings.
• Handle objections professionally and offer alternatives.

Skills

Communication skills

English proficiency

Customer handling

Persuasion

CRM skills

Sales orientation

Multitasking

Rotational shifts

Education

Graduates or undergraduates

Tools

CRM software

Job description

Working Hours: Rotational Shifts – UK & US Timings

Weekly Off: Rotational

Salary: Competitive, based on experience, skills, and interview performance

Travel Consultant – International Sales

Location: Noida, Sector 16

Job Type: Full-time | Work from Office

Working Hours: Rotational Shifts – UK & US Timings

Weekly Off: Rotational

Salary: Competitive, based on experience, skills, and interview performance

Company Overview

We are a UK-based travel and tourism company specializing in customized international holiday packages for clients across the UK and US.

We are looking for enthusiastic, customer-focused professionals with strong communication, travel consultation, and sales skills to join our growing team.

Role Overview

As a Travel Consultant, you will be responsible for understanding customers' travel requirements and providing personalized holiday solutions. You will interact with international customers, recommend suitable travel packages, handle enquiries, follow up with prospective customers, and convert opportunities into successful bookings while ensuring an exceptional customer experience.

Key Roles & Responsibilities

• Interact with prospective customers through calls and other communication channels.
• Understand customers' travel requirements, preferences, budgets, and expectations.
• Recommend customized international holiday packages based on customer requirements.
• Clearly explain package inclusions, itineraries, pricing, and other relevant travel details.
• Handle customer queries and provide accurate information about destinations, packages, and services.
• Build trust and rapport with customers throughout the consultation and sales process.
• Convert qualified travel enquiries into successful bookings and sales.
• Follow up consistently with prospective customers to maximize conversion opportunities.
• Negotiate and persuade customers while maintaining a customer-centric approach.
• Achieve monthly sales, booking, and revenue targets.
• Maintain accurate customer information, follow-ups, and interaction records in the CRM.
• Coordinate with internal teams to ensure smooth execution of bookings wherever required.
• Provide excellent customer service before and during the booking process.
• Stay updated on available packages, destinations, and travel offerings.
• Handle customer objections professionally and provide suitable alternatives where required.

Required Skills

• Excellent verbal and written communication skills.
• Strong English communication skills, particularly for handling international customers.
• Excellent interpersonal and customer-handling skills.
• Strong persuasion, negotiation, and objection-handling abilities.
• Customer-centric approach with a solution-oriented mindset.
• Good listening and questioning skills to understand customer requirements.
• Goal-oriented approach with a willingness to work towards sales targets.
• Ability to build rapport and establish strong customer relationships.
• Basic computer and CRM proficiency.
• Ability to multitask and manage multiple customer enquiries and follow-ups.
• Comfortable working in rotational shifts and rotational weekly offs.

Eligibility

• Graduates and undergraduates may apply, depending on company policy.
• Freshers with excellent communication skills and a strong interest in travel and sales are welcome to apply.
• Candidates with experience in travel sales, international sales, telesales, BPO, customer service, or related fields will be preferred.

What We Look For

• Confident and professional communication.
• Positive, customer-first attitude.
• Strong sales orientation and willingness to learn.
• Ability to perform effectively in a target-driven environment.
• Flexibility to work according to UK/US business hours.
• Strong follow-up discipline and relationship-building skills.
• A consultative approach to understanding and fulfilling customer needs.

Career Opportunity

This role offers an excellent opportunity to build expertise in:

• International travel sales
• Customer relationship management
• Consultative selling
• Travel consultation
• International customer handling
• Sales conversion and negotiation

You will have the opportunity to work with customers from the UK and US while developing your skills in a dynamic and growing travel business.

Compensation

Salary: Competitive and based on relevant experience, skills, and interview performance.

Employment Details

Employment Type: Full-time

Work Mode: Work from Office

Location: Noida, Sector 16

Shifts: Rotational – UK & US Timings

Weekly Off: Rotational