Transportation Representative NOC IB, ROW IB

Amazon; India; On-site; INR 600,000 - 900,000; Full time

Job summary

ASSPL (Amazon.in) ROW IB team is seeking a motivated transportation representative to coordinate daily operational activities across fulfillment centers and manage freight planning for carriers, sellers, vendors, and hubs. You will support stakeholders and ensure timely, data-driven decisions in a centralized environment.

The role emphasizes clear communication, service excellence for customers and partners, escalation handling, and adherence to program standards while driving efficiency in

Qualifications

• Graduation from a recognized university.
• Excellent communication skills in English (written and verbal).
• Ability to work in a team environment as well as independently.
• Analytical skills, attention to detail and effective communication.

Responsibilities

• Plan and schedule appointments and manage flow of information among stakeholders.
• Communicate clearly and professionally with carriers, associates and management.
• Escalate and report sensitive cases via the escalation matrix.
• Maintain or exceed targeted performance metrics.
• Identify gaps, blockers and propose process improvements.

Skills

Communication

English

Teamwork

Analytical

Attention to detail

Time management

Education

Graduation from a recognized university

Tools

Windows

Outlook

MS Word

Job description

Description

ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across FCs. Our teams' objective is to manage the execution of freight planning for all carriers/sellers/vendors and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design the inbound ecosystem. Come help build a world-class services with Amazon.in's customer-centric focus applied to the Seller experience. The transportation representative will support carriers, Associates, and Management while ensuring program standards for individual and team performance are met. A transportation representative at ROW IB is responsible for appointment planning & scheduling, flow of information among stakeholders and taking day on day decisions accurately in a timely manner.

Description

ROW IB team is seeking a highly motivated transportation representative to help manage daily operational activities centrally across FCs. Our teams' objective is to manage the execution of freight planning for all carriers/sellers/vendors and fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design the inbound ecosystem. Come help build a world-class services with Amazon.in's customer-centric focus applied to the Seller experience. The transportation representative will support carriers, Associates, and Management while ensuring program standards for individual and team performance are met. A transportation representative at ROW IB is responsible for appointment planning & scheduling, flow of information among stakeholders and taking day on day decisions accurately in a timely manner.

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

A day in the life

A transportation Representative is responsible for planning and execution of appointment scheduling in a timely manner within an ambiguous environment using data analysis and other tools. This requires high level of ownership by facilitating flow of information, reporting progress and identifying blockers & providing resolutions. An transportation Representative will insist on high standards by effective planning of appointments and identifying gaps and risks in current mechanisms.

About The Team

Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle free and smooth inbounding experience to all sellers and vendors across amazon fulfillment centres. The team is responsible to plan the freight delivery across fulfillment centres and perform rescue operations, and contingency management.

Basic Qualifications

• Graduation from a recognized university
• Excellent communication skills (written and verbal) in English language.
• Ability to communicate correctly and understand the issues.
• Work successfully in a team environment as well as independently.
• Experience that includes analytical skills, attention to detail, and effective communication abilities
• Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and Excellent typing skills.

Preferred Qualifications

• Experience with advanced use of SQL for data mining and business intelligence, or experience in creating process improvements with automation and analysis

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Telangana - D82

Job ID: A10478347