The ideal candidate will have 20+ years of experience in Business Process Transitions, with a proven track record of project management excellence and demonstrated contributions to P&L growth through sales and project execution. A bachelor's degree is required, with an MBA strongly preferred.
Key Responsibilities
- Portfolio Leadership: Lead and manage a diverse portfolio of transition programs, including but not limited to transformation-led transitions, lift-and-shift transitions, incumbent vendor transitions, staff augmentation initiatives, Build-Transfer-Operate (BTO) models, and Transition as a Service (TaaS).
- All transitions will be executed within a structured project management framework. Collaborate with Transformation teams to develop implementation plans and timelines for initiatives arising from Global design alignment and Impact Assessment workshops, ensuring Day 1 transformation initiatives are executed seamlessly.
- Program Governance: Establish and maintain robust program governance structures at strategic, operational, and tactical levels, ensuring compliance with methodologies and tollgates.
- Transition Excellence: Deliver high-quality transition programs within defined parameters of time, cost, and quality, while proactively managing risks and resolving issues.
- Knowledge Transfer & Ramp-up: Demonstrate a solid understanding of business processes within scope and expertise in Knowledge Transfer (KT) & ramp-up methodologies.
- Status Reporting & Escalation Management: Provide comprehensive transition status reporting and manage escalations to ensure seamless execution and stakeholder alignment.
- Multi-Country and Multi-Tower Rollouts: Manage complex, large-scale transitions across multiple countries and business towers, involving significant scope, FTEs, and parallel transformation opportunities.
Unique Knowledge & Skills
- Program & Project Management Expertise: Demonstrated ability to lead complex programs and projects with industry specialization in at least one domain.
- Transition & Transformation Leadership: Independent proven experience managing large-scale transitions, including those involving transformation and standardization, with 200+ FTEs or more.
- Business Process Expertise: Strong understanding of business process solutions with extensive experience in transition design and execution.
- Leadership & Talent Development: Exceptional leadership skills with the ability to mentor, develop, and lead high-performing teams.
- Risk Management & Problem-Solving: Proficient in proactive risk management and issue resolution, ensuring successful project outcomes.