Transition Manager

Grant Thornton Bharat Llp; Bengaluru; On-site; INR 2,200,000 - 3,600,000; Full time

Job summary

Grant Thornton Bharat Llp is seeking a Transition Management Office (TMO) SME to lead end-to-end planning and execution of large-scale vendor transitions within the Global IT VMO. You will manage multi-wave transitions across towers and geographies, developing a Master Transition Plan and ensuring on-time, on-budget delivery with strict governance and compliance.

The role requires 8+ years in transition management, experience building a global transition team, and strong stakeholder engagement

Qualifications

• 8+ years of experience in transition management or Global Business Services (GBS) / Global Capability Centre (GCC) environments.
• Bachelor's degree in Business Administration, Finance, Supply Chain or a related field, or equivalent professional experience.
• Proven track record leading complex, large-scale, multi-wave transitions simultaneously across multiple functions/towers and geographies.
• Experience building and leading a global transition team/function
• Functional knowledge across one or more relevant domains (e.g., IT AMS, R&D, commercial, supply chain, corporate functions).
• Proven experience planning, coordinating and managing organisational change across business units, functions and markets.
• Working knowledge of financial planning, budgeting, forecasting and monthly variance reporting for transition costs.

Responsibilities

• Lead end-to-end planning and execution of large-scale, multi-wave transitions across towers, vendors and geographies within the Global IT portfolio.
• Develop and oversee the Master Transition Plan, covering scope, timelines, dependencies, financials, milestones, risks, regulatory requirements and mitigation actions.
• Drive on‑time, on‑budget delivery of each transition wave while adhering to compliance, quality and audit requirements.
• Ensure consistent execution of transition strategy and methodology across the multiple waves.
• Serve as the primary escalation point between business/function stakeholders and the extended TMP team, ensuring timely decision‑making and issue resolution.
• Drive alignment with global standards, governance frameworks and enterprise decision‑making forums (Steering Committee, Governance Council).
• Coordinate gate sign‑off approvals, ensuring gate criteria are met before wave progression.
• Oversee the transition risk management framework with a strong focus on compliance, business continuity, and sustainable knowledge/capability transfer to incoming vendor teams.
• Ensure operational readiness through structured readiness testing.
• Define and lead the hypercare approach — success criteria, monitoring cadence and exit conditions — following each wave's go‑live.
• Ensure smooth transition to steady‑state operations with established SLAs and performance baselines, in coordination with the VMO Governance tower.
• Lead the change management strategy for each transition wave, including stakeholder engagement, communications and adoption planning across global teams.
• Ensure effective knowledge transfer and sustained adoption of compliant processes, systems and ways of working by incoming AMS vendor teams.

Skills

Transition management

Stakeholder management

Governance

Change management

Financial planning knowledge

Education

Bachelor's degree in Business Administration, Finance, Supply Chain or related field

Job description

Job Description: TMO SME

Function

Transition Management Office (TMO) Global IT VMO

Title

Transition Management Office (TMO) SME — Global IT VMO

Reports To

Global IT VMO Lead

Location

Bengaluru

Grade / Level

Z4

Role

Leads and manages the Transition Management Office tower

Experience Required

8+ years in managing large scale IT Transitions across vendors

1. ROLE PURPOSE

The TMO SME is accountable for the end-to-end planning, governance, and execution of vendor transitions across Global IT contracts, beginning with the AMS portfolio — overseeing knowledge transfer (KT), structured readiness testing (SRT), cutover, hypercare and adoption — ensuring transitions are delivered on time, on budget and with minimal disruption to business operations.

The role serves as the primary escalation point between business/function stakeholders and the extended TMO team, driving consistent execution of transition strategy and governance across all active waves, and ensuring a sustainable, well-governed handover into steady-state operations.

1.1 Enterprise Transition Execution

• Own end-to-end planning and execution of large-scale, multi-wave transitions across towers, vendors and geographies within the Global IT portfolio.
• Develop and oversee the Master Transition Plan, covering scope, timelines, dependencies, financials, milestones, risks, regulatory requirements and mitigation actions.
• Drive on‑time, on‑budget delivery of each transition wave while adhering to compliance, quality and audit requirements.
• Ensure consistent execution of transition strategy and methodology across the multiple waves.

1.2 Stakeholder & Governance Management

• Serve as the primary escalation point between business/function stakeholders and the extended TMP team, ensuring timely decision‑making and issue resolution.
• Drive alignment with global standards, governance frameworks and enterprise decision‑making forums (Steering Committee, Governance Council).
• Coordinate gate sign‑off approvals, ensuring gate criteria are met before wave progression.

1.3 Risk, Stabilization & Operational Readiness

• Oversee the transition risk management framework with a strong focus on compliance, business continuity, and sustainable knowledge/capability transfer to incoming vendor teams.
• Ensure operational readiness through structured readiness testing.
• Define and lead the hypercare approach — success criteria, monitoring cadence and exit conditions — following each wave's go‑live.
• Ensure smooth transition to steady‑state operations with established SLAs and performance baselines, in coordination with the VMO Governance tower.

1.4 Organisational Change & Adoption

• Lead the change management strategy for each transition wave, including stakeholder engagement, communications and adoption planning across global teams.
• Ensure effective knowledge transfer and sustained adoption of compliant processes, systems and ways of working by incoming AMS vendor teams.

2. REQUIRED EXPERIENCE & QUALIFICATIONS

• 8+ years of progressive experience in transition management, shared services, or Global Business Services (GBS) / Global Capability Centre (GCC) environments.
• Bachelor's degree in Business Administration, Finance, Supply Chain or a related field, or equivalent professional experience.
• Proven track record leading complex, large‑scale, multi‑wave transitions simultaneously across multiple functions/towers and geographies.
• Experience building and leading a global transition team/function
• Functional knowledge across one or more relevant domains (e.g., IT AMS, R&D, commercial, supply chain, corporate functions).
• Proven experience planning, coordinating and managing organisational change across business units, functions and markets.
• Working knowledge of financial planning, budgeting, forecasting and monthly variance reporting for transition costs.

3. KEY SKILLS & COMPETENCIES

Technical Competencies

• Strong understanding of transition methodologies and global operating models.
• Demonstrated expertise in transition planning and execution — knowledge transfer (KT), structured readiness testing (SRT), cutover, hypercare and adoption.
• Functional and end‑to‑end process expertise in one or more areas.
• Experience establishing methods, frameworks and tools, including use of technology and AI.
• Solid financial and commercial acumen — able to explain assumptions, manage transition costs and drive economic value.

Behavioural Competencies

• Ability to influence cross‑functional partners and stakeholders in a highly matrixed, global organisation.
• Ability to operate effectively in complex, ambiguous environments to drive alignment and execution across diverse teams.