Senior Transitions Manager PMO

Deloitte Shared Services India; Gurugram District; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Deloitte Shared Services India is seeking an experienced Senior Project Manager Transition Management to lead end-to-end IT transition programs. The role focuses on transition planning, governance, knowledge transfer, and ensuring service readiness across vendors and stakeholders.

Ideal candidates have 15+ years of IT experience, strong PMO capability, and a track record of successful large-scale transitions with minimal business disruption.

Qualifications

• 15+ years of IT experience across PMO, service delivery and transition programs.
• Experience managing large-scale transition programs between partners.
• Strong governance, risk, and issue management capabilities.
• Proven ability to coordinate multi-stakeholder and vendor ecosystems.
• Deep knowledge of ITIL processes and service readiness.

Responsibilities

• Lead end-to-end transition programs from initiation to BAU handover.
• Develop transition strategies, plans, KPIs and governance structures.
• Manage knowledge transfer, documentation, and operational readiness.
• Coordinate with multiple vendors and stakeholders to align on objectives.
• Drive risk, issue, change and escalation management throughout the program.
• Ensure business continuity and minimal operational disruption during transition.

Skills

IT project management

PMO governance

Stakeholder management

Vendor coordination

Knowledge transfer

Risk & issue management

ITIL processes

Leadership

Job description

Senior Project Manager Transition Management

Job Overview

We are looking for an experienced Senior Project Manager Transition Management with 15+ years of experience in IT project management, PMO, service delivery, managed services, and large-scale transition programs.

The candidate will be responsible for leading the end-to-end transition of services, applications, processes, resources, and operational knowledge from an existing partner/incumbent team to a new recruitment/service partner, ensuring seamless business continuity and operational readiness.

The role requires strong experience in transition planning, PMO governance, stakeholder management, vendor coordination, knowledge transfer, risk and issue management, service readiness, change management, and stabilization of operations.

The ideal candidate should be comfortable working across multiple stakeholders, vendors, business teams, technology teams, and leadership while driving transition milestones and ensuring delivery within agreed timelines, quality standards, and governance frameworks

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Key Responsibilities

Transition & Program Management

• Lead the complete lifecycle of transition programs from initiation and planning through knowledge transfer, service readiness, cutover, stabilization, and BAU handover.
• Develop comprehensive transition strategies, plans, timelines, milestones, deliverables, dependencies, and governance structures.
• Manage transition of services, applications, processes, resources, responsibilities, documentation, and operational knowledge from the existing partner to the new partner.
• Establish transition objectives, scope, success criteria, acceptance criteria, and transition exit criteria.
• Track overall transition progress against agreed timelines, milestones, SLAs, KPIs, and quality standards.
• Manage multiple workstreams and coordinate activities across business, technology, operations, and vendor teams.
• Ensure business continuity is maintained throughout the transition with minimal operational disruption.

PMO & Governance

• Establish and manage strong PMO governance for the transition program.
• Conduct regular project and governance meetings with internal teams, business stakeholders, incumbent partners, and new service providers.
• Prepare and maintain project plans, status reports, dashboards, RAID logs, action trackers, decision logs, and executive-level reporting.
• Track milestones, dependencies, risks, issues, actions, decisions, and escalations across all transition workstreams.
• Provide regular updates to senior management and leadership on transition progress, risks, dependencies, and critical decisions.
• Drive governance forums, steering committee meetings, operational reviews, and transition checkpoints.
• Ensure timely escalation and resolution of critical issues that may affect transition timelines or business continuity

Vendor & Stakeholder Management

• Act as the key point of contact between the existing/ incumbent partner, new recruitment/service partner, business stakeholders, technology teams, and operations teams.
• Manage relationships with multiple vendors and ensure alignment on transition deliverables and responsibilities.
• Coordinate with senior stakeholders to establish expectations, priorities, timelines, and transition objectives.
• Drive effective communication across technical and non-technical stakeholders.
• Manage stakeholder expectations and resolve conflicts, dependencies, and escalations.
• Ensure clear ownership and accountability across all transition workstreams.

Knowledge Transfer & Service Transition

• Own and govern the Knowledge Transfer / Knowledge Acquisition process across applications, services, processes, and operational functions.
• Define KT plans, schedules, sessions, deliverables, and completion criteria.
• Coordinate SME walkthroughs, documentation reviews, shadowing, reverse shadowing, and knowledge validation activities.
• Ensure critical operational knowledge is successfully transferred from incumbent resources to new teams.
• Track KT completion and identify knowledge gaps or transition risks.
• Ensure SOPs, process documents, runbooks, application documentation, support guides, escalation matrices, and operational artefacts are complete and accessible.
• Conduct readiness assessments before transition to ensure the incoming team has sufficient knowledge and capability to operate independently.

Operational & Service Readiness

• Drive operational readiness activities before service commencement and go-live.
• Ensure availability of required people, processes, technology, tools, access, documentation, support models, and governance mechanisms.
• Coordinate cutover and service commencement activities.
• Define and monitor readiness checkpoints and go/no-go criteria.
• Ensure smooth transition from project/transition mode into steady-state operations.
• Manage hypercare and stabilization activities following go-live.
• Monitor operational performance during stabilization and ensure timely resolution of transition-related issues.
• Ensure formal handover to BAU / Service Delivery teams.

Risk, Issue & Change Management

• Identify, assess, track, and mitigate transition risks throughout the program lifecycle.
• Maintain risk registers, issue logs, dependency trackers, and mitigation plans.
• Proactively identify critical path activities and potential blockers.
• Drive corrective and preventive actions for transition-related risks and issues.
• Manage scope changes, transition dependencies, resource changes, and business-impacting changes through appropriate governance.
• Escalate critical risks and issues to leadership with clear impact assessment and recommended actions.
• Ensure effective change management and stakeholder communication throughout the transition.

Service Stabilization & Closure

• Lead the post-go-live hypercare and stabilization phase.
• Monitor service performance and operational readiness during early-life support.
• Ensure agreed SLAs, KPIs, operational controls, and service acceptance criteria are met.
• Track outstanding transition actions and ensure closure within agreed timelines.
• Obtain formal sign-offs from relevant stakeholders before transition closure.
• Ensure complete handover from transition team to steady-state service delivery.
• Conduct transition closure reviews and capture lessons learned and improvement opportunities.

Required Experience

• 15+ years of overall IT experience, preferably across Project Management, Program Management, PMO, Service Delivery, IT Operations, or Managed Services.
• Strong experience managing large-scale IT transition / service transition / vendor transition programs.
• Proven experience managing transition from an incumbent/existing partner to a new service provider or recruitment/managed services partner.
• Strong PMO and governance experience in enterprise IT environments.
• Experience managing multiple stakeholders, vendors, workstreams, and cross-functional teams.
• Strong experience in knowledge transfer, operational readiness, service transition, stabilization, and BAU handover.
• Experience in risk, issue, dependency, change, and escalation management.
• Strong understanding of IT Service Management and ITIL processes.
• Experience working with senior management, leadership teams, clients, vendors, and global stakeholders.
• Strong documentation, reporting, presentation, communication, and negotiation skills.