Transition Lead

Accenture in India; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture in India is seeking a Transition Lead in Bengaluru to oversee end-to-end transition activities, ensuring minimal disruption and alignment with corporate goals. The role requires coordinating knowledge transfer, technology integration, and people management across multiple workstreams with strong stakeholder engagement.

The candidate should have extensive ServiceNow ITSM and CSM experience, excellent communication, and the ability to drive cross-functional collaboration to deliver

Qualifications

• Must have ServiceNow ITSM and ServiceNow CSM expertise.
• Experience coordinating knowledge transfer and technology integration during transitions.
• Strong understanding of IT service management principles and best practices.

Responsibilities

• Collaborate and manage the team to perform.
• Coordinate cross-functional efforts to ensure smooth transition processes.
• Provide solutions to problems for their immediate team and across multiple teams.
• Monitor progress and provide updates to leadership and stakeholders.
• Support junior team members within transition activities.
• Engage with multiple teams to contribute on key decisions.

Skills

ServiceNow ITSM

ServiceNow CSM

ITSM principles

Stakeholder management

Project coordination

Education

15 years full-time education

Tools

ServiceNow Platform

Job description

Project Role :

Transition Lead

Project Role Description :

Oversee and coordinate all aspects of transitioning services, teams, or processes from one state to another, with minimal disruption and alignment to organizational goals. Manage timelines, stakeholders, and deliverables across workstreams like knowledge transfer, technology, and people integration. Ensure readiness and a smooth execution.

Must have skills :

ServiceNow IT Service Management (ITSM)

Good to have skills :

ServiceNow Customer Service Management (CSM)

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification :

15 years full time education

Summary:

As a Transition Lead, a typical day involves overseeing and coordinating the comprehensive process of transitioning services, teams, or processes to new operational states. This role requires managing multiple timelines and engaging with various stakeholders to ensure alignment with organizational objectives. The Transition Lead carefully monitors deliverables across different workstreams, including knowledge transfer, technology integration, and people management. Ensuring readiness and facilitating a seamless execution of transitions are central to daily activities, requiring proactive planning and effective communication to minimize disruption and support organizational success.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to ensure smooth transition processes and mitigate risks.
• Monitor progress and provide regular updates to leadership and stakeholders to maintain transparency.
• Support junior team members by providing guidance and facilitating their development within transition activities.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management, ServiceNow Customer Service Management (CSM).
• Good To Have Skills: Experience with ServiceNow Customer Service Management (CSM).
• Strong knowledge of IT service management principles and best practices.
• Ability to manage complex projects involving multiple teams and stakeholders.
• Experience in coordinating knowledge transfer and technology integration during transitions.
• Excellent communication and stakeholder management skills to facilitate collaboration and alignment.

Additional Information:

• The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.