Transition Lead (Transition Program Owner)

NTT DATA North America; Chennai District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

NTT DATA North America is searching for a Transition Lead (Transition Program Owner) to join our team in Chennai, Tamil Nādu, India. The ideal candidate will develop comprehensive transition plans for digital workplace services, ensure tool/process alignment, lead Knowledge Transfer sessions, and oversee governance and risk management.

This role requires strong communication skills to manage diverse stakeholders and ensure successful transitions while maintaining high performance standards. Join us in driving integrated workplace services.

Qualifications

• Experience in transition planning and strategy, preferably in a digital workplace context.
• Strong knowledge of ITSM workflows, governance, and risk management.
• Ability to manage diverse stakeholders and effective cross-time-zone communication.

Responsibilities

• Develop comprehensive Digital Workplace Transition Plans.
• Lead Knowledge Transfer sessions and ensure documentation completeness.
• Own transition governance and monitor milestone adherence.

Job description

Req ID: 363640

We are currently seeking a Transition Lead (Transition Program Owner) to join our team in Chennai, Tamil Nādu, India.

• Transition Planning & Strategy (Digital Workplace)
• Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria
• Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality
• Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
• Define RACI, communication plan, escalation matrix, and cross-tower dependency map
• Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
• Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)
• Knowledge Transfer & Service Readiness
• Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
• Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
• Validate process mapping (AS-IS → TO-BE) and operational readiness (people/process/technology)
• Conduct Service Readiness Assessments and entry/exit criteria reviews prior to go-live
• Governance, RAID & Risk Management
• Own transition governance cadence: daily/weekly reviews, tower checkpoints, and SteerCo
• Maintain RAID log, mitigation actions, and issue resolution governance
• Monitor milestone adherence, elevate deviations, and manage corrective action plans
• Ensure contractual obligations and SLA/OLA alignment throughout transition and stabilization
• Drive security, access, compliance, and change control readiness as part of go-live criteria
• Resource Planning & Offshore Ramp-up (Workplace)
• Plan and manage staffing aligned with transition waves (L1/L2/L3, shift coverage, language needs, site coverage)
• Coordinate hiring/onboarding/training, shadow support, and role readiness
• Drive shadow → reverse shadow → steady-state transition model with measurable capability checkpoints
• Align capacity planning with demand forecasting (seasonality, device refresh cycles, major rollout windows)
• Tools, Data & Reporting (Digital Workplace)
• Ensure readiness of reporting and dashboards (ticket volumes, SLA/OLA, backlog, performance metrics, transition KPIs)
• Coordinate tool integrations/alignments: ITSM, endpoint tools, DeX telemetry, asset/CMDB
• Ensure operational runbooks, monitoring, and escalation paths are validated and tested
• Financial & Commercial Oversight
• Track transition effort/burn vs plan; support transition financial governance
• Ensure scope control, change management, and impact assessments for transition changes
• Support cost modelling, ramp profiles, and assumptions for transition estimation and governance
• Stakeholder Management (Client + Internal)
• Act as the primary transition interface for client stakeholders
• Collaborate with delivery leads, tower leads, security, HR, IT, recruitment, vendors, and partners
• Manage cross-time-zone communication (US/Europe/APAC) and maintain executive-level reporting
• Ensure high confidence through structured communications and transparent risk management
• Stabilization & Handover to BAU
• Define exit criteria and transition completion acceptance
• Lead hypercare/stabilization governance post go-live; reduce risk and ensure performance stabilization
• Ensure smooth handover to steady-state delivery teams with complete documentation and ownership
• Capture lessons learned, closure documents, and implement continuous improvement actions

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.