Transition Advisor

NTT DATA North America; Bengaluru Urban; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Join NTT DATA North America as a Transition Advisor in Bangalore, where you will manage service transitions for our Digital Workplace portfolio. Your expertise will guide comprehensive transition plans, risk management, and governance for projects.

Ideal candidates will have experience in managing transitions and strong stakeholder management skills. The role offers a dynamic work environment and opportunities for growth.

Qualifications

• Expertise in transition governance and risk management.
• Experience in managing end-to-end service transitions.
• Strong communication skills for stakeholder management.

Responsibilities

• Manage end-to-end service transitions for the Digital Workplace portfolio.
• Develop comprehensive transition plans including timelines and milestones.
• Lead knowledge transfer sessions between teams.

Skills

Transition Planning & Strategy (Digital Workplace)

Governance, RAID & Risk Management

Knowledge Transfer & Service Readiness

Resource Planning & Offshore Ramp-up

Stakeholder Management

Job description

Transition Advisor

We are currently seeking an experienced Digital Workplace Transition Lead to manage end‑to‑end service transitions for the Digital Workplace portfolio at our Bangalore office. The role requires expertise in transition governance, knowledge transfer planning, service readiness, risk & stakeholder management, and offshore ramp‑up.

• Transition Planning & Strategy (Digital Workplace)
• Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria.
• Define and execute transition approach (phased / wave‑based / big‑bang) based on risk and service criticality.
• Establish Knowledge Transfer (KT) strategy (role‑based KT, tower‑wise KT, service‑based KT, hypercare readiness)
• Define RACI, communication plan, escalation matrix, and cross‑tower dependency map
• Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
• Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)
• Knowledge Transfer & Service Readiness
• Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
• Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
• Validate process mapping (AS-IS → TO-BE) and operational readiness (people/process/technology)
• Conduct Service Readiness Assessments and entry/exit criteria reviews prior to go‑live
• Governance, RAID & Risk Management
• Own transition governance cadence: daily/weekly reviews, tower checkpoints, and SteerCo
• Maintain RAID log, mitigation actions, and issue resolution governance
• Monitor milestone adherence, elevate deviations, and manage corrective action plans
• Ensure contractual obligations and SLA/OLA alignment throughout transition and stabilization
• Drive security, access, compliance, and change control readiness as part of go‑live criteria
• Resource Planning & Offshore Ramp-up (Workplace)
• Plan and manage staffing aligned with transition waves (L1/L2/L3, shift coverage, language needs, site coverage)
• Coordinate hiring/onboarding/training, shadow support, and role readiness
• Drive shadow → reverse shadow → steady‑state transition model with measurable capability checkpoints
• Align capacity planning with demand forecasting (seasonality, device refresh cycles, major rollout windows)
• Tools, Data & Reporting (Digital Workplace)
• Ensure readiness of reporting and dashboards (ticket volumes, SLA/OLA, backlog, performance metrics, transition KPIs)
• Coordinate tool integrations/alignments: ITSM, endpoint tools, DeX telemetry, asset/CMDB
• Ensure operational runbooks, monitoring, and escalation paths are validated and tested
• Financial & Commercial Oversight
• Track transition effort/burn vs plan; support transition financial governance
• Ensure scope control, change management, and impact assessments for transition changes
• Support cost modelling, ramp profiles, and assumptions for transition estimation and governance
• Stakeholder Management (Client + Internal)
• Act as the primary transition interface for client stakeholders
• Collaborate with delivery leads, tower leads, security, HR, IT, recruitment, vendors, and partners
• Manage cross‑time‑zone communication (US/Europe/APAC) and maintain executive‑level reporting
• Ensure high confidence through structured communications and transparent risk management
• Stabilization & Handover to BAU
• Define exit criteria and transition completion acceptance
• Lead hypercare/stabilization governance post go‑live; reduce risk and ensure performance stabilization
• Ensure smooth handover to steady‑state delivery teams with complete documentation and ownership
• Capture lessons learned, closure documents, and implement continuous improvement actions

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.