Transition Lead (Transition Program Owner)

NTT DATA, Inc.; Chennai District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

NTT DATA, Inc. is seeking a Transition Lead for our Chennai office. This role is pivotal in developing and executing transition strategies for Digital Workplace services.

The ideal candidate will manage resources, lead knowledge transfer sessions, and ensure governance throughout the transition. You'll collaborate across teams to facilitate successful service readiness and manage stakeholder expectations effectively.

Qualifications

• Experience in transition planning and strategy for Digital Workplace.
• Ability to lead knowledge transfer sessions effectively.
• Experience in governance, risk management, and service readiness.

Responsibilities

• Develop and execute transition plans, ensuring readiness across services.
• Conduct service readiness assessments and ensure documentation is complete.
• Manage resources and staffing aligned with transition waves.

Skills

Transition Planning

Knowledge Transfer

Governance

Resource Planning

Stakeholder Management

Job description

Location: Chennai, TN, IN

Company: NTT DATA Services

We are currently seeking a Transition Lead (Transition Program Owner) to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Responsibilities

• Transition Planning & Strategy (Digital Workplace)
  • Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria
  • Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality
  • Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
  • Define RACI, communication plan, escalation matrix, and cross-tower dependency map
  • Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
  • Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)
• Knowledge Transfer & Service Readiness
  • Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
  • Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
  • Validate process mapping (AS-IS → TO-BE) and operational readiness (people/process/technology)
  • Conduct Service Readiness Assessments and entry/exit criteria reviews prior to go-live
• Governance, RAID & Risk Management
  • Own transition governance cadence: daily/weekly reviews, tower checkpoints, and SteerCo
  • Maintain RAID log, mitigation actions, and issue resolution governance
  • Monitor milestone adherence, elevate deviations, and manage corrective action plans
  • Ensure contractual obligations and SLA/OLA alignment throughout transition and stabilization
  • Drive security, access, compliance, and change control readiness as part of go‑live criteria
• Resource Planning & Offshore Ramp‑up (Workplace)
  • Plan and manage staffing aligned with transition waves (L1/L2/L3, shift coverage, language needs, site coverage)
  • Coordinate hiring/onboarding/training, shadow support, and role readiness
  • Drive shadow → reverse shadow → steady‑state transition model with measurable capability checkpoints
  • Align capacity planning with demand forecasting (seasonality, device refresh cycles, major rollout windows)
• Tools, Data & Reporting (Digital Workplace)
  • Ensure readiness of reporting and dashboards (ticket volumes, SLA/OLA, backlog, performance metrics, transition KPIs)
  • Coordinate tool integrations/alignments: ITSM, endpoint tools, DeX telemetry, asset/CMDB
  • Ensure operational runbooks, monitoring, and escalation paths are validated and tested
• Financial & Commercial Oversight
  • Track transition effort/burn vs plan; support transition financial governance
  • Ensure scope control, change management, and impact assessments for transition changes
  • Support cost modelling, ramp profiles, and assumptions for transition estimation and governance
• Stakeholder Management (Client + Internal)
  • Act as the primary transition interface for client stakeholders
  • Collaborate with delivery leads, tower leads, security, HR, IT, recruitment, vendors, and partners
  • Manage cross‑time‑zone communication (US/Europe/APAC) and maintain executive‑level reporting
  • Ensure high confidence through structured communications and transparent risk management
• Stabilization & Handover to BAU
  • Define exit criteria and transition completion acceptance
  • Lead hyper‑care/stabilization governance post go‑live; reduce risk and ensure performance stabilization
  • Ensure smooth handover to steady‑state delivery teams with complete documentation and ownership
  • Capture lessons learned, closure documents, and implement continuous improvement actions

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