Transition Advisor

NTT DATA, Inc.; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

NTT DATA, Inc. is seeking a Transition Advisor to join our team in Bengaluru, Karnataka. In this role, you will develop comprehensive Digital Workplace Transition Plans, ensuring smooth stakeholder communication and service readiness.

The ideal candidate has extensive experience in transition planning, knowledge transfer, and resource management. This position involves managing key transition processes and ensuring operational readiness post go-live.

Join us and be part of an inclusive and forward-thinking organization.

Qualifications

• Experience in transition planning and strategy for workplace services.
• Proven track record in stakeholder management and communication.
• Ability to lead knowledge transfer sessions and document processes.

Responsibilities

• Develop comprehensive transition plans including scope and timelines.
• Lead knowledge transfer sessions from stakeholders to delivery teams.
• Manage staffing aligned with transition waves and capacity planning.

Skills

Transition Planning

Stakeholder Management

Knowledge Transfer

Governance Planning

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Transition Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Transition Advisor

1) Transition Planning & Strategy (Digital Workplace)

• Develop comprehensive Digital Workplace Transition Plans including scope, timelines, milestones, governance, and acceptance criteria.
• Define and execute transition approach (phased / wave-based / big-bang) based on risk and service criticality.
• Establish Knowledge Transfer (KT) strategy (role-based KT, tower-wise KT, service-based KT, hypercare readiness)
• Define RACI, communication plan, escalation matrix, and cross‑tower dependency map
• Drive integrated transition across workplace services: Service Desk, Field Services, EUC/Endpoint, M365, Asset, DeX, Automation
• Ensure tool/process alignment for transition (ITSM workflows, reporting, service catalog, knowledge, runbooks)

2) Knowledge Transfer & Service Readiness

• Lead KT sessions from client/incumbent vendors to delivery teams (India and/or global teams)
• Ensure documentation completeness (SOPs, runbooks, SLAs/OLAs, workflows, access guides, known errors, scripts) and repository setup
• Validate process mapping (AS-IS → TO-BE) and operational readiness (people/process/technology)
• Conduct Service Readiness Assessments and entry/exit criteria reviews prior to go‑live
• Own transition governance cadence: daily/weekly reviews, tower checkpoints, and SteerCo
• Maintain RAID log, mitigation actions, and issue resolution governance
• Monitor milestone adherence, elevate deviations, and manage corrective action plans
• Ensure contractual obligations and SLA/OLA alignment throughout transition and stabilization
• Drive security, access, compliance, and change control readiness as part of go‑live criteria

4) Resource Planning & Offshore Ramp‑up (Workplace)

• Plan and manage staffing aligned with transition waves (L1/L2/L3, shift coverage, language needs, site coverage)
• Coordinate hiring/onboarding/training, shadow support, and role readiness
• Drive shadow → reverse shadow → steady‑state transition model with measurable capability checkpoints
• Align capacity planning with demand forecasting (seasonality, device refresh cycles, major rollout windows)

5) Tools, Data & Reporting (Digital Workplace)

• Ensure readiness of reporting and dashboards (ticket volumes, SLA/OLA, backlog, performance metrics, transition KPIs)
• Coordinate tool integrations/alignments: ITSM, endpoint tools, DeX telemetry, asset/CMDB
• Ensure operational runbooks, monitoring, and escalation paths are validated and tested
• Ensure scope control, change management, and impact assessments for transition changes
• Support cost modelling, ramp profiles, and assumptions for transition estimation and governance

7) Stakeholder Management (Client + Internal)

• Act as the primary transition interface for client stakeholders
• Collaborate with delivery leads, tower leads, security, HR, IT, recruitment, vendors, and partners
• Manage cross-time-zone communication (US/Europe/APAC) and maintain executive-level reporting
• Ensure high confidence through structured communications and transparent risk management

8) Stabilization & Handover to BAU

• Define exit criteria and transition completion acceptance
• Lead hyper‑care/stabilization governance post go‑live; reduce risk and ensure performance stabilization
• Ensure smooth handover to steady‑state delivery teams with complete documentation and ownership
• Capture lessons learned, closure documents, and implement continuous improvement actions

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