Training Manager

TP; Gurugram District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Teleperformance Global Business Private Limited in Gurgaon invites an experienced Manager-Training to lead international training initiatives. You will design, develop and implement comprehensive programs, conduct sessions, workshops and e-learning, and partner with global teams to elevate employee capabilities and business outcomes.

The role demands a minimum of five years in training and development, exceptional communication and leadership skills, and the ability to mentor junior staff while

Qualifications

• Minimum of 5 years of experience in training and development.
• Excellent communication, presentation, and interpersonal skills.
• Graduate degree is required for this position.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and implement comprehensive training programs to enhance employee skills and knowledge.
• Conduct training sessions, workshops, and seminars to engage employees and promote learning.
• Design and deliver customized training materials, including presentations, manuals, and online courses.
• Evaluate training program effectiveness and recommend improvements.
• Collaborate with cross-functional teams to align training objectives with business goals.
• Provide coaching and mentoring to junior team members to support their growth and development.

Skills

Training & Development

Leadership

Communication

Presentation

Coaching

Education

Graduate degree

Job description

We are looking for a highly skilled and experienced professional to join our team as a Manager-Training in the International division. The ideal candidate will have a strong background in training and development, with excellent communication and leadership skills.

Roles and Responsibility

• Develop and implement comprehensive training programs to enhance employee skills and knowledge.
• Conduct training sessions, workshops, and seminars to engage employees and promote learning.
• Design and deliver customized training materials, including presentations, manuals, and online courses.
• Evaluate training program effectiveness and recommend improvements.
• Collaborate with cross-functional teams to align training objectives with business goals.
• Provide coaching and mentoring to junior team members to support their growth and development.

Job Requirements

• Proven experience in training and development, with a minimum of 5 years of experience.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Ability to work independently and as part of a team, with a flexible and adaptable approach.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Experience working with diverse audiences, including employees at all levels and from various cultures.
• A graduate degree is required for this position.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Additional Info

The company name is TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.