Senior Executive - Training & Enablement

TP; Malad; On-site; INR 400,000 - 800,000; Full time

Job summary

TP, located in Jammu and Kashmir, is seeking an experienced professional to manage and coordinate cross-functional teams. You will develop and implement process improvements while providing exceptional service to clients. The ideal candidate has a strong background in CRM/BPO operations and possesses excellent analytical and communication skills.

At TP, we prioritize creating a valued working environment for our employees, promoting continuous learning and development.

Qualifications

• Strong understanding of industry trends and best practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changes.

Responsibilities

• Manage and coordinate with cross-functional teams.
• Develop and implement process improvements.
• Provide exceptional customer service.
• Analyze and resolve complex problems.

Skills

CRM/IT Enabled Services/BPO industry knowledge

Excellent communication

Analytical problem-solving

Team leadership

Adaptability

Job description

Roles and Responsibility

• Manage and coordinate with cross-functional teams to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide exceptional customer service and support to clients and stakeholders.
• Analyze and resolve complex problems using strong analytical and problem-solving skills.
• Collaborate with senior leadership to develop and implement strategic plans.
• Foster a culture of continuous learning and development within the team.

Job Requirements

• Strong understanding of CRM/IT Enabled Services/BPO industry trends and best practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills.
• Experience with international BPO operations and processes.
• Ability to lead and motivate teams to achieve business objectives.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading player in the CRM/IT Enabled Services/BPO industry, committed to providing an environment where employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.