Training Executive

Leon Grill; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Leon's Burgers & Wings is seeking a Training Executive to design, deliver, and monitor training across restaurant operations. The role focuses on onboarding, SOPs, food safety, and customer service to drive operational excellence.

Ideal candidates will have 25 years of experience in Training/Learning & Development within QSR or hospitality, with strong presentation and coaching skills and proficiency in MS Office.

Qualifications

• Bachelor's Degree/Diploma in Hotel Management, Hospitality, Business Administration, or a related field.
• 25 years of experience in Training/Learning & Development within QSR, Restaurant Chains, Hotels, or Hospitality.
• Strong understanding of restaurant operations, SOPs, food safety, and customer service.

Responsibilities

• Conduct induction and onboarding programs for new employees.
• Deliver classroom and on-the-job training for Restaurant Managers, Shift Managers, Team Members, and Central Kitchen staff.
• Ensure employees are trained on SOPs, food safety, hygiene, customer service, and operational standards.
• Develop and update training modules, manuals, presentations, and assessment tools.
• Conduct regular skill assessments, audits, and refresher training programs.
• Travel to restaurant locations to coach and support teams on operational excellence.
• Track training effectiveness through assessments, observations, and performance metrics.
• Work closely with Operations, HR, QA, and Learning & Development teams to identify training needs.
• Support new restaurant openings by planning and executing pre-opening training.
• Maintain training records, certifications, attendance, and MIS reports.

Skills

Presentation skills

Communication

Coaching

Facilitation

MS PowerPoint

MS Excel

MS Word

Education

Bachelor's Degree/Diploma in Hotel Management

Tools

MS PowerPoint

MS Excel

MS Word

Job description

Leon's Burgers & Wings is looking for a passionate and energetic Training Executive to drive learning and development initiatives across our restaurant operations. The ideal candidate will be responsible for designing, delivering, and monitoring training programs that enhance employee skills, operational excellence, and customer experience.

Key Responsibilities

• Conduct induction and onboarding programs for new employees.
• Deliver classroom and on-the-job training for Restaurant Managers, Shift Managers, Team Members, and Central Kitchen staff.
• Ensure employees are trained on SOPs, food safety, hygiene, customer service, and operational standards.
• Develop and update training modules, manuals, presentations, and assessment tools.
• Conduct regular skill assessments, audits, and refresher training programs.
• Travel to restaurant locations to coach and support teams on operational excellence.
• Track training effectiveness through assessments, observations, and performance metrics.
• Work closely with Operations, HR, QA, and Learning & Development teams to identify training needs.
• Support new restaurant openings by planning and executing pre-opening training.
• Maintain training records, certifications, attendance, and MIS reports.

Desired Candidate Profile

• Bachelor's Degree/Diploma in Hotel Management, Hospitality, Business Administration, or a related field.
• 25 years of experience in Training/Learning & Development within QSR, Restaurant Chains, Hotels, or Hospitality.
• Strong understanding of restaurant operations, SOPs, food safety, and customer service.
• Excellent presentation, communication, coaching, and facilitation skills.
• Proficient in MS PowerPoint, MS Excel, and MS Word.
• Willingness to travel across restaurant locations as required.
• Self‑driven, organized, and passionate about developing people.

Preferred Industry

• Quick Service Restaurants (QSR)
• Restaurant Chains
• Casual Dining
• Cloud Kitchens
• Hotels & Hospitality
• Food & Beverage

Why Join Leon's?

• Opportunity to shape the learning culture of a fast-growing QSR brand.
• Work closely with operations leaders and drive employee development.
• Career growth in Learning & Development and Operations.
• Dynamic, fast-paced, and collaborative work environment.