Assistant Manager Learning & Development

Hilton Hotels; Thiruvananthapuram, Thrissur, Kozhikode district, Ernakulam; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Hilton Hotels is seeking an Assistant Manager Learning & Development to design, deliver, and evaluate hotel training programs. You will collaborate with managers to tailor content for diverse teams and ensure programs align with business goals.

The role involves driving continuous improvement, managing training records, and leading department-wide initiatives such as safety, diversity, and onboarding. Strong instructional design and LMS experience are essential.

Qualifications

• 3+ years in L&D or HR with a proven track record in designing, delivering and evaluating training programs.
• Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.
• Skilled in instructional design, adult learning principles, and modern training methods (e-learning, blended learning).
• Proficient in assessing training effectiveness and aligning programs with business goals.
• Experience with LMS, digital training tools, and MS Office.

Responsibilities

• Develop training programs in alignment with corporate goals and industry standards, including harassment-free workplace and diversity topics.
• Monitor performance through meetings with managers, trainers, and team members; review trends and recognize achievements.
• Deliver continuous improvement by assessing initiatives and recommending solutions for department needs.
• Manage training records, track and audit records using designated systems and tools.
• Oversee department-wide training programs such as alcohol awareness, food safety, and job skills checklists.
• Inspire and develop the team through coaching and fostering a positive work environment.

Skills

L&D

HR

Instructional design

Adult learning

Training

Education

Degree in HR/OD/ Hospitality

Tools

LMS

Digital training tools

Microsoft Office

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members job responsibilities and career paths; managing training budgets to ensure maximum return on training investment. As an Assistant Manager Learning & Development you re not just managing training initiatives for hotel team members - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 3 years in L&D or HR, with a strong track record in designing, delivering, and evaluating training programs.
• Degree in Human Resources, Organizational Development, Hospitality Management, or related field preferred.
• Skilled in instructional design, adult learning principles, and modern training methods (e.g., e-learning, blended learning).
• Proficient in assessing training effectiveness and aligning programs with business goals.
• Experienced with Learning Management Systems (LMS), digital training tools, and Microsoft Office.
• Strong verbal and written skills; able to engage and motivate diverse teams.
• Committed to continuous learning and staying updated on emerging training trends.
• Proven ability to work cross-functionally to identify needs and support performance improvement.
• Capable of managing training teams and multiple projects effectively.

Here s what you ll do during a typical day:

• Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and service
• Monitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievements
• Deliver continuous improvement: Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs
• Manage training records: Track, maintain, and audit individual team member training records using designated systems and tools
• Oversee departmental training programs: Manage and monitor department-specific training programs such as alcohol awareness, food safety, job skills checklists, and educational assistance
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment