Training Documentation Manager

GRIDsentry; Gurugram District; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

GRIDsentry is looking for a Documentation & Training Manager to oversee the management of project documentation and deliver training programs for OT cybersecurity implementation. The role requires ensuring that all technical, operational, and compliance documentation aligns with client specifications.

The ideal candidate will have 6–10 years of experience in technical documentation and training, especially within IT or cybersecurity. Key responsibilities include developing training materials and ensuring knowledge transfer during project handovers.

Qualifications

• 6–10 years experience in technical documentation, training delivery, or knowledge management.
• Experience in IT, cybersecurity, or infrastructure projects preferred.
• Exposure to regulated or compliance-driven environments is an advantage.

Responsibilities

• Define and implement a documentation framework and governance model aligned with project requirements.
• Oversee preparation and validation of key documents including system architecture and design.
• Develop and execute training programs for client personnel and operations teams.

Skills

Technical writing and documentation management

Training program development and delivery

Knowledge management and content structuring

Document control systems and version management

Communication and presentation skills

Attention to detail and quality assurance

Education

Graduate or B.E / B.Tech in Engineering, Information Technology, or related field

Job description

Job Description

The Documentation & Training Manager is responsible for the end-to-end management of project and HW/SW product documentation from various OEMs and compiling it. Coordinate between suppliers and deliver the training programs for the OT cybersecurity implementation across substations and control centres. The role ensures that all technical, operational, and compliance documentation is accurate, standardized, and aligned with contractual requirements, while also enabling effective knowledge transfer and operational readiness through structured training initiatives. The DTM plays a critical role in ensuring long-term maintainability, user adoption, and compliance, by integrating documentation practices with training delivery across the project lifecycle.

Key Responsibilities

• Define and implement a documentation framework and governance model aligned with project and contractual requirements.
• Establish standards for document structure, version control, approvals, and lifecycle management.
• Ensure documentation complies with client specifications, regulatory requirements, and audit standards.

Technical Documentation Management

• Oversee preparation and validation of key documents including:
• System architecture and design documents
• Configuration and installation guides
• Standard Operating Procedures (SOPs)
• User manuals and administrative guides
• Ensure completeness, consistency, and technical accuracy of all deliverables.

Document Control & Repository Management

• Manage centralized document management systems (DMS) and repositories.
• Implement version control, access control, and traceability mechanisms.
• Ensure timely submission and retrieval of documents as per project milestones.

Training Program Development & Delivery

• Develop and execute training programs for client personnel and operations teams.
• Prepare training materials, presentations, and user guides aligned with deployed systems.
• Conduct training sessions for SOC operators, IT/OT administrators, and end users (where applicable).
• Ensure training content reflects real-world operational scenarios and system usage.

Knowledge Transfer & Operational Readiness

• Facilitate structured knowledge transfer sessions during project handover.
• Ensure client teams are fully equipped to operate and maintain systems independently.
• Support the development of operational handbooks and runbooks.

Compliance, Audit & Reporting

• Ensure documentation and training records meet audit and compliance requirements.
• Maintain records of training sessions, attendance, and certifications (if applicable).
• Support internal and external audits with required documentation and evidence.

Cross-Functional Coordination

• Coordinate with engineering, testing, and project teams to gather inputs.
• Align documentation and training schedules with project milestones.
• Support client interactions related to documentation and training deliverables.

Experience

• 6–10 years experience in technical documentation, training delivery, or knowledge management.
• Experience in IT, cybersecurity, or infrastructure projects preferred.
• Exposure to regulated or compliance-driven environments is an advantage.

Skills

• Technical writing and documentation management
• Training program development and delivery
• Knowledge management and content structuring
• Document control systems and version management
• Communication and presentation skills
• Attention to detail and quality assurance

Qualification

• Graduate or B.E / B.Tech in Engineering, Information Technology, or related field.

Certifications (Preferred)

• Technical Writing Certification
• Training / Instructional Design Certification
• ISO Documentation / Quality Management Certification.