Technical Writer

Webbtree; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

Webbtree in Bengaluru, India is seeking a Documentation Specialist to manage and improve technical documentation, including operator manuals, IETMs, and e-learning content for end users.

The role involves collaborating with internal teams, validating manuals for consistency, and driving KPI-driven improvements to documentation and training tools.

Qualifications

• Product documentation including operator manuals, maintenance manuals, user guides and service bulletins.
• IETM (Interactive Electronic Technical Manuals) familiarity.
• E-learning content creation knowledge (CBT modules, video-based content).

Responsibilities

• Manage technical documentation activities of multiple projects and ensure they meet standards and are appropriate for intended audience.
• Validate technical manuals and documents for standard and new product variants for consistency and quality.
• Work with internal teams to understand product and its documentation requirements.
• Identify KPIs for the team and guide them to achieve desired results.
• Develop new documentation ideas and interactive training content and tools for end users.
• Plan and implement short and long-term improvement plans for documents by scheduling reviews with stakeholders.

Job description

The role would require the following:

1.Product Documentation - Operator Manuals, Technical & Maintenance Manuals, User guides, Service Bulletins, Standard Operating Procedures (SOP), etc.

2.Interactive Electronic Technical Manuals (IETM).

3.E-learning - Interactive, Animated, Video-based Content & Computer-Based Training (CBT) Modules.

KEY RESPONSIBILITIES

• Manage technical documentation activities of multiple projects and ensure that it meets the applicable standards, quality requirements, and are appropriate for their intended audience.
• Validate technical manuals and documents for standard and new product variants by ensuring consistency and quality.
• Work with internal teams and stakeholders to understand the product and its documentation requirements.
• Identifying the KPIs for the team and guiding them to achieve the desired results.
• Develop new documentation ideas and implementation of user-friendly and interactive training content and tools for end users.
• Planning and implementing short and long-term improvement plans for documents and content prepared by scheduling reviews with relevant stakeholders.