Technical Writer

ideaForge; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

ideaForge in Bengaluru seeks a Documentation Specialist to manage technical manuals, operator and maintenance guides, and e-learning content. You will ensure consistency with product variants and develop user-friendly training materials, including IETMs and CBT modules.

Collaborate with cross-functional teams to define documentation requirements, track KPIs, and implement continuous content improvements across multiple projects.

Qualifications

• Experience in managing technical documentation across multiple projects.
• Ability to validate manuals for consistency and quality.
• Strong collaboration with internal teams and stakeholders to determine documentation needs.
• Experience creating interactive training content and IETMs.

Responsibilities

• Manage technical documentation activities of multiple projects and ensure standards and audience suitability.
• Validate technical manuals and documents for standard and new product variants for consistency and quality.
• Work with internal teams and stakeholders to understand the product and its documentation requirements.
• Identify KPIs for the team and guide them to achieve desired results.
• Develop new documentation ideas and implement interactive training content and tools for end users.
• Plan and implement short and long-term improvement plans for documents and content by scheduling reviews with stakeholders.

Job description

• Product Documentation - Operator Manuals, Technical & Maintenance Manuals, User guides, Service Bulletins, Standard Operating Procedures (SOP), etc.
• Interactive Electronic Technical Manuals (IETM).
• E-learning - Interactive, Animated, Video-based Content & Computer-Based Training (CBT) Modules.

The role would require the following:

• Product Documentation - Operator Manuals, Technical & Maintenance Manuals, User guides, Service Bulletins, Standard Operating Procedures (SOP), etc.
• Interactive Electronic Technical Manuals (IETM).
• E-learning - Interactive, Animated, Video-based Content & Computer-Based Training (CBT) Modules.

Key Responsibilities

• Manage technical documentation activities of multiple projects and ensure that it meets the applicable standards, quality requirements, and are appropriate for their intended audience.
• Validate technical manuals and documents for standard and new product variants by ensuring consistency and quality.
• Work with internal teams and stakeholders to understand the product and its documentation requirements.
• Identifying the KPIs for the team and guiding them to achieve the desired results.
• Develop new documentation ideas and implementation of user-friendly and interactive training content and tools for end users.
• Planning and implementing short and long-term improvement plans for documents and content prepared by scheduling reviews with relevant stakeholders.

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