Technical Writer / Trainer

DataArtha Solutions; Ernakulam; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

DataArtha Solutions in Kochi (hybrid) is seeking a Software Documentation and Training professional with 4-7 years of experience to create role-based documentation and training aligned to each release. The role reports to the Product/Delivery Manager and involves cross-functional collaboration across product, QA and support.

The ideal candidate will develop user guides, SOPs, FAQs, release notes and training for administrators, operations, customer-support, and delivery workers, while

Qualifications

• Clear task-oriented technical writing.

Responsibilities

• Develop user guides, quick references, SOPs, FAQs and release notes.
• Create administrator, operations, customer-support and delivery-worker training.
• Document APIs, configurations, integrations and runbooks with subject experts.
• Maintain terminology, style, versioning and review standards.
• Produce screenshots, examples, walkthroughs and learning assessments.
• Coordinate documentation acceptance with product, QA and support.
• Deliver train-the-trainer sessions and capture learning feedback.
• Keep content current through release change control.

Skills

Technical writing

Information architecture

Structured authoring

Training design

Workflow learning

Version control

Tools

OpenAPI/Swagger

Job description

Make Pulse understandable and usable for candidates, customers, operations teams, delivery workers, support staff and technical partners. Create accurate role-based documentation and training that stays aligned with each release.

Product Enablement India - Kochi preferred / hybrid 4-7 years in software documentation and training Full-time

Reports To Product Manager / Delivery Manager

Experience 4-7 years in software documentation and training

Employment Full-time

Direct Reports None initially

The Role

What you'll do and what you'll bring

Key Responsibilities

• Develop user guides, quick references, SOPs, FAQs and release notes
• Create administrator, operations, customer-support and delivery-worker training
• Document APIs, configurations, integrations and operational runbooks with subject experts
• Maintain terminology, style, versioning and review standards
• Produce screenshots, examples, walkthroughs and learning assessments
• Coordinate documentation acceptance with product, QA and support
• Deliver train-the-trainer sessions and capture learning feedback
• Keep help content current through release change control

Essential Qualifications & Skills

• Clear task-oriented technical writing
• Information architecture and audience analysis
• Software screenshots, diagrams and structured authoring
• Training design and facilitation
• Ability to learn complex workflows and verify accuracy
• Version control and collaborative review

First Six Months

Expected outcomes

• Publish documentation plan, templates and terminology guide
• Create MVP user/admin/support documentation
• Deliver training and pilot learning support
• Integrate documentation updates into release workflow
• Establish feedback and content-quality measures

Accountability

Success measures

• Documentation accuracy/currency
• Training completion and assessment
• Support cases caused by unclear guidance
• Content delivery with releases

Good to Have

Preferred qualifications and behavioural fit

Preferred Qualifications

• OpenAPI/Swagger documentation
• Retail/logistics operational training
• Video or e-learning production

Behavioural Competencies

• Audience empathy
• Precision
• Structured communication
• Collaborative verification

Working Context

What to expect if you join

The role works in a cross-functional, documentation-first and architecture-led product environment. Candidates must be comfortable with hands-on ownership, transparent decisions, code/design review, automated quality controls and production accountability. The six-month MVP excludes unnecessary microservices, Kubernetes, speculative AI and other scope not approved through product governance.

Final compensation, work arrangement and joining date will be confirmed during the recruitment process. DataArtha Solutions is committed to fair, respectful and merit-based selection.